> Markdown version of [/jobs/ext/2554017-aftersales-support-administrator](https://www.wearedevelopers.com/jobs/ext/2554017-aftersales-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Aftersales Support Administrator - **Company:** Manpower - **Location:** Santa Paula, CA, United States - **Salary:** $37,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, JIRA, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Oracle (Applications), Sage Accounting, Salesforce.Com, SAP (Applications), SugarCRM, Infor, Zendesk - **Published:** August 2, 2026 - **Apply:** https://dejobs.org/x/x/6718128B64034BCD9FF20C036E243613/job/ ## About the Role * Able to focus on the big picture while being passionate about every minute detail. * An excellent communicator and motivator comfortable working with cross-functional teams. * Able to carry out the key warehousing activities of receiving, storage, and shipping. * Able to plan warehouse space requirements and warehouse layout to optimize storage and distribution. * Ability to meet multiple deadlines, prioritize work, and keep projects moving forward., * Some college preferred. High School diploma, general education degree or equivalent is required. * 1+ years' experience in Customer Service, Call Center, Order Processing, or related field * Excellent knowledge of MS Office, including MS Outlook, MS Word, and MS Excel * Working experience of relevant computer applications and general Internet use * Ability to type 45-60 WPM with 95% accuracy. * Professional communication and oral skills required, most importantly writing and grammar accuracy. * Working knowledge of ERP programs, SAGE, SAP, ORACLE, INFOR, LAWSON, etc. a plus * Working Knowledge of customer service ticketing systems, Zendesk, Freshdesk, Jira, etc. a plus * Working Knowledge of CRM programs, Goldmine, Pipedrive, Salesforce, etc. a plus A successful candidate will be one with a background in the automotive using car lifts, tire changers, and wheel balancers. This is the vast majority of troubleshooting they will be handling so familiarity on these products will be a great help., * At least 2 years of experience in customer service, order processing, knowledge with automotive or mechanical parts. * Proficiency in MS Office, especially Word and Excel, with strong data entry skills * Ability to read blueprints and manuals, with familiarity in automotive equipment such as lifts and wheel balancers * Excellent written and verbal communication skills in English * Experience with ERP systems and customer service ticketing platforms ## Description The Aftersales Support Administrator plays a crucial role in our Call Center team. You bridge the gap between our Call Center staff and our customers. You are the difference between a happy, informed, satisfied customer and a dissatisfied customer who is about to leave a bad review. This position supports our Call Center Customer Service Specialists, T1 Parts and Technical Support Specialists, Call Center Leads, and Senior Technical Leads and all their customer interactions., * Communicate comfortably and confidently over the phone, chat, text, email, and in person(if needed). * Monitor and manage customer situational requests and resolutions using a ticketing system. * Monitor and manage support tickets in the 'Waiting on Customer' status, engaging with customers to obtain necessary information or actions to advance ticket resolution., * Assist customers with troubleshooting issues related to automotive products, including car lifts, tire changers, and wheel balancers * Diagnose product problems based on customer inquiries and provide effective solutions * Enter and track service tickets using Freshdesk or similar customer service systems * Source repair parts for older products and coordinate with shipping and production teams to ensure timely delivery * Train and support other customer service team members in product diagnosis and troubleshooting techniques ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)