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# Technical Support Representative | Hybrid work opportunities

- **Company:** WATCHMEGROW, LLC
- **Location:** Covington, LA, United States
- **Salary:** $36,000.0 - $41,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Command-Line Interface, Linux, Issue Tracking Systems, IP Addressing, Subnetting, Linux Commands, Microsoft Office, Networking Basics, Network Diagnostics, Software Systems
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=690b30c4d2965332

## About the Role

We are looking to add an outstanding person to our Technical Support team who can deliver excellent customer service, owns their work, and is excited to grow with us. If you are a tech-savvy problem solver who loves helping people, we want to hear from you., Our team members share a positive attitude, strong problem-solving abilities, and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, combined with continuous opportunities for technical growth, has resulted in an industry-low turnover rate., * Technical Support Experience: Previous helpdesk or support role preferred.

 * Core Skills: Proficiency with Windows, Microsoft Office, and basic networking concepts (IP addresses, subnets, etc.).
 * Linux: Familiarity with the Linux command line is a huge plus, but we are willing to train the right candidate who demonstrates strong technical aptitude.
 * Soft Skills: Excellent written/verbal communication and a strong aptitude for learning new software systems.
 * Mindset: A proactive desire to own problems and see them through to resolution., * Reliable transportation to our Covington, LA office.

## Description

As the first point of contact for our customers, you will be the face of our support. Your daily responsibilities will include:

 * Troubleshooting: Diagnose and resolve customer issues via phone and email (ticketing system).
 * Technical Work:
 * Work in both Linux and Windows environments, leveraging command line and networking tools to diagnose camera and server connectivity issues.
 * Operations: Assist field technicians during service calls/installations and provision hardware before shipping.
 * Collaboration: Work closely with the team to ensure tickets are addressed in a timely manner and nothing falls through the cracks.


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