> Markdown version of [/jobs/ext/2554035-microsoft-dynamics-bc-nav-senior-consultant-customer-support](https://www.wearedevelopers.com/jobs/ext/2554035-microsoft-dynamics-bc-nav-senior-consultant-customer-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft Dynamics BC/NAV Senior Consultant - Customer Support - **Company:** Western Business Tech Company Inc - **Location:** Oxnard, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $110,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** System Configuration, Microsoft Dynamics, Performance Tuning, Microsoft Business Central - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9234eb9106742757 ## About the Role * 7+ years or more experience with Microsoft Dynamics Business Central * 5+ years or more experience with Customer Support environments * Strong communication and presentation skills * Ability to work in a high-paced environment and manage multiple projects. * Excellent understanding of Business Central with regard to area of focus. * Dynamics Business Central certifications. * Experience working in a support environment. * Experience interfacing with end-users and gathering business requirements. * Ability to build strong client relationships and articulate how Dynamics BC can add value to their business. * Strong customer support experience required. * Strong organizational and communication skills are required. * Strong understanding and exposure to Microsoft Power Platform. ## Description The BC Sr. Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The Senior BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes., Collaborate with Clients * Work directly with our clients' teams to understand their unique business needs and pain points. * Gather requirements to craft solutions to pain points. System Configuration & Customization * Configure ERP systems with respect to focus area. Ticket Triage * Work with applicable parties to ensure customer tickets get addressed in a specified amount of time. * Ensure cases are updated in a timely manner and customer satisfaction is high. Client Support and Issue Remediation * Provide dedicated client support for design issues and guide the remediation efforts, with a steadfast commitment to resolving challenges promptly and effectively. Training & Support * Provide training sessions for client teams to ensure they are comfortable and confident using their new systems. * Offer ongoing support to troubleshoot issues, answer questions, and optimize system performance as the business grows. * Mentor other consultants and provide knowledge and guidance on best practices. Stay on the Cutting Edge * Continuously monitor updates and new features in BC and areas of focus. You'll be our go-to expert for the latest and greatest in ERP trends and advancements, always looking for ways to improve our offerings. Cross-functional Collaboration * Work with other consultants and departments to ensure seamless integration across all business functions. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Practical performance tuning for Serverless Java on AWS](https://www.wearedevelopers.com/videos/2075-practical-performance-tuning-for-serverless-java-on-aws) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Tour de Force: Open-Source LLM Inference Optimization from Simple to Sophisticated](https://www.wearedevelopers.com/videos/100099-tour-de-force-open-source-llm-inference-optimization-from-simple-to-sophisticated) - [Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)](https://www.wearedevelopers.com/videos/100308-beyond-chat-ai-workflows-that-actually-investigate-alerts-so-you-don-t-have-to-know-everything) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Should Tech Managers Be Developers First? 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