> Markdown version of [/jobs/ext/2554073-3574-associate-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2554073-3574-associate-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3574 - Associate Service Desk Technician - **Company:** NTT - **Location:** Ashburn, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $76,710.0 - $99,694.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Data Centers, Firmware, Computer Equipment - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6ca70619f858596d ## About the Role * Good problem solving skills . * Good troubleshooting skills . * Good documentation skills. * Proven ability to work independently. * Ability to work well in a team environment. * Ability to accommodate flexible work schedules. * Ability to work in a fast paced environment. * Strong customer service and interpersonal communication skills with a dedication to customer satisfaction. * Typ e a m inimum of 35 wpm. * Technical knowledge of PC hardware, operating systems, and networking. EDUCATION & EXPERIENCE * High school diploma or GED required. * Associate degree or technical training school preferred. * Minimum of 3 years experience . * A+ and/or Network + certification a plus. * PHYSICAL REQUIREMENTS * Able to climb ladders and work on raised platforms. * Able to hear and speak into a telephone and 2-way radio. * Ability to distinguish colors on wiring and cables to ensure safety protocols are followed. * Ability to work in confined spaces. * Requires ability to lift an d carry objects weighing up to 5 0 pounds. * Requires the ability to kneel, stand, walk great distances, climb stairs/ladders * Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments. WORK CONDITIONS * Typical data center work environment with varying temperatures and loud noises . * Extensive daily usa ge of a computer or workstation . * Work on site ; no telecommuting . SPECIAL REQUIREMENTS * May be required to work second and third shifts on occasion , or as scheduled . * Must possess a current, valid state-issued driver's license . ## Description Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians., * Answers company operator calls and direct them to the appropriate person. * Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users. * Records required customer and problem information, updating records with appropriate journal entries of activities. * Elevates complex and/or high priority incidents or requests to appropriate personnel or support groups for timely resolution. * Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. * Provides corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. * Coordinates with third party vendors to provide the best possible product & support to end users. * Performs software, hardware and firmware upgrades as necessary . * Thoroughly documents steps taken to resolve incidents. * Assists in the management of asset lifecyle activities. * Maintain printer and copier supplies. * Performs initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution. * Handles c ell phone provisioning and tracking following established BYOD and other policies and procedures. * D ocument s support procedures . * Participates in training and mentoring of Service Desk Technicians . * Performs desktop software license management and inventory control. * Acts as communication coordinator and situation manager during any critical incidents call bridge events. * Performs o ther duties as assigned . ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)