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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Technician - **Company:** HCL Technologies - **Location:** Huntsville, AL, United States - **Experience:** Experienced - **Salary:** $73,000.0 - $101,000.0 - **Contract:** Permanent contract - **Skills:** Data Centers, Hard Disk Drives, Issue Tracking Systems, Networking Hardware, Network Routers, Motherboard, Firewalls (Computer Science), Computer Equipment, Information Technology, Hardware Infrastructure, Network Server - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=827acb67579c443a ## About the Role * Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week. * 2+ years of experience in computer hardware, networking, and troubleshooting * Strong technical background in computer hardware, networking, and troubleshooting * Excellent problem-solving and analytical skills * Ability to work effectively in a fast-paced, dynamic environment * Strong communication and interpersonal skills * Ability to lift up to 40 pounds and work in a physically demanding environment * Degree in Computer Science, Engineering, or related field preferred, * 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices ## Description An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology., * Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies. * Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to: * Server hardware (e.g., GPU, CPU, Motherboard) * Storage systems (e.g., Hard Drives, SSDs) * Network devices (e.g., Switches, Routers, Firewalls) * Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently. * Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes. * Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution. * Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work. * Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues. * Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records. * Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime. * Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise. * Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment. * Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently. * On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled. * Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [How Your Bundle Size Affects The Climate](https://www.wearedevelopers.com/videos/308-how-your-bundle-size-affects-the-climate) ## Related Articles - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)