> Markdown version of [/jobs/ext/2554339-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2554339-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** NTT DATA, Inc. - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Salary:** $53,373.0 - $72,218.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IMac, User Environment Management, Break Fix - **Published:** August 30, 2026 - **Apply:** https://www.careerjet.com/job/us6861fcc297dfa180bb6c39d964af805f/eaa ## About the Role * 3+ years desktop/technical support experience, * Local travel will be required on a weekly basis, so reliable transportation is required. * Experience in a plant/manufacturing environment * Must have a proven customer service background * Knowledgeable of Windows Operating System environment * Must be able to comprehend and follow verbal and written technical instructions and scripts * Good verbal and written communication skills * Physically able to lift and move Enterprise and Client technology hardware in our customer environments * Excellent interpersonal skills and ability to work collaboratively in a team environment * Basic customer interaction skills * Strong troubleshooting skills ## Description We are currently seeking a Desktop Support Technician to join our team in Indianapolis, Indiana (US-IN), United States (US). This role is responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. This position will be a Client based position. Only local candidates will be considered. Local travel could be required as needed, so reliable transportation is required. Role Responsibilities * Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide. * Coordinates with Client End User on expectations and availability to conduct Managed Client Services. * Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations. * Identifies potential issues that could adversely impact End User experience and follows through on action steps. * Strives to meet all Client SLAs & Customer Satisfaction Goals. * Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site. * Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles. * Basic installation and maintenance of technical products. * Follows predefined procedures and tasks in everyday activities. * Work is regularly reviewed by a more senior level technical specialist. * Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals. * Installs, maintains and optimizes desktop /notebook configurations at customer sites. * Diagnoses and resolves product performance problems. * Performs maintenance and repair services. * Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. * Instructs customers in the operation and maintenance of the system. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)