> Markdown version of [/jobs/ext/2555206-desktop-analyst](https://www.wearedevelopers.com/jobs/ext/2555206-desktop-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Saint Paul, MN, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Filemaker, Issue Tracking Systems, Microsoft Office, Office365, Servicenow - **Published:** August 10, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17906143?backUrl=%2Fcareer%2F17906143%2FDesktop-Analyst-Minnesota-St-Paul ## About the Role * Strong problem solving, time management, and communication skills * A successful track record of troubleshooting complex problems and 1st call resolution * Strong problem solving and listening skills coupled with patience to be able to assist end users with the questions and issues they may be experiencing * Passionate and eager to learn new skills * Demonstrated strong organizational skills * Thrives in a team environment but is also self sufficient * Must have the ability to multi-task, organize and document many tasks at one time * Strong ability to clearly document issues and resolutions * Ability to adapt to an ever-changing environment * Commitment to customer satisfaction *Skills* Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, desktop, windows, imaging, office 365, microsoft office, technical support *Top Skills Details* Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,*Windows 10,Active directory* *Additional Skills & Qualifications* *Prior level1/level2 technical support experience (ServiceNow, ITSM, o365, Win11, AD, PW resets, Filemaker) *Traits: self-motivated, curious, problem solver *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of Saint Paul, MN. ## Description SHIFT: 11am-7pm ONSITE Desktop/Service Desk Analyst will provide customer service and technical support to all employees and is responsible for providing resolutions through expert problem identification, analysis and appropriate troubleshooting. This position will receive trouble tickets via email, ticketing system or telephone and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation if needed for resolution. Responsibilities: * Handle incoming calls, tickets and emails timely and within service level timelines while providing excellent customer service to clients * Ensure tickets are created for all client interactions * Understand and deliver on ticket escalation protocols * Own the responsibility of tickets by ensuring statuses are kept current, documentation is clear and issues are resolved. Tickets must be updated in real time as events and actions occur * Report progress to clients and notifying them of resolutions through various types of documentation * Create documentation on frequently asked questions for use with other Service Desk Analysts * Maintain compliance with all appropriate regulatory requirements including HIPAA * Perform other duties as assigned ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Cracking the Code to Tech Team Satisfaction](https://www.wearedevelopers.com/videos/1504-cracking-the-code-to-tech-team-satisfaction) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)