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# Help Desk Anst II

- **Company:** BAE Systems
- **Location:** Hill Air Force Base, UT, United States
- **Salary:** $29,120.0 - $33,280.0
- **Contract:** Temporary contract
- **Skills:** Confluence, JIRA, Software Documentation, Microsoft SharePoint, User Accounts
- **Published:** August 11, 2026
- **Apply:** https://www.careerjet.com/job/us6917d18c73fc11e4951c0ec7145e4625/eaa

## About the Role

* High School Diploma and 6+ years of relevant work experience, or
 * BS/BA Degree and 2+ years of relevant work experience, or
 * MS/MA Degree and 0 years of relevant experience
 * Experience resolving technical problems in a help desk environment
 * Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
 * Experience resolving access requests for user accounts and other desktop support functions
 * Experience using automated tools and scripts to improve efficiency and accuracy
 * Experience developing training and system documentation for users to promote efficient operation of applications

Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date., * Bachelor's degree in a technical field

 * Experience with Atlassian Jira and Confluence
 * Experience supporting a DoW customer
 * Experience in SharePoint
 * Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service, Typically a Bachelor's Degree and 2 years work experience or equivalent experience
Job Category

## Description

Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

 * Resolve technical problems in a help desk environment
 * Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
 * Resolve access requests for user accounts and other desktop support functions
 * Where possible, use automated tools and scripts to improve efficiency and accuracy
 * Provide technical assistance, training and system documentation for users to promote efficient operation of applications
 * Perform other duties as assigned, Description : Under the direct supervision of the IT Service Desk Supervisor, the Service Desk Analyst is responsible for 1st-3rd tier support of 1500+ end-users in a Microsoft D…
 + 1 month ago
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