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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Administrator (Digital Ecosystem) - **Company:** PMAT Inc. - **Location:** San Diego, CA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, JIRA, Microsoft Azure, Cloud Computing, Collaborative Software, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), GNU Compiler Collection, Monitoring of Systems, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Inventory Management Software, Virtual Private Networks (VPN), Network Troubleshooting, Linux Commands, Networking Basics, Network Connections, Routing, Remote Desktop Services, Security Software, Microsoft SharePoint, TCP/IP, Virtualization Technology, Software Vulnerability Management, Windows Desktop, Office365, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Nessus, Servicenow, Unified Endpoint Management, Vulnerability Analysis, User Accounts - **Published:** August 24, 2026 - **Apply:** https://www.dice.com/job-detail/59557758-41a7-4fb4-ab17-3eb0f119b204 ## About the Role * Experience providing helpdesk support, IT support, desktop support, systems support, customer technical support, or related technical assistance. * Experience troubleshooting Windows workstations, common software applications, user accounts, network connectivity, peripherals, printers, or endpoint devices. * Basic understanding of user account administration, access management, password resets, permissions, Active Directory concepts, or similar identity management processes. * Familiarity with ticketing systems, issue tracking, service desk workflows, documentation practices, or helpdesk escalation processes. * Basic understanding of cybersecurity, endpoint security, patching, secure configuration, vulnerability remediation, and safe handling of user or system access. * Strong problem-solving, organization, time management, and customer service skills in a fast-moving technical support environment. * Strong written and verbal communication skills with the ability to explain technical issues clearly to users, administrators, cybersecurity personnel, and program stakeholders. * Ability to work effectively as part of a collaborative technical team while learning new systems, tools, processes, and security requirements. Preferred Skills and Experience: * Experience supporting government, Navy, military, Department of War, or other compliance-driven IT environments. * Experience using enterprise ticketing or collaboration tools such as Jira, ServiceNow, Remedy, Microsoft Teams, SharePoint, M365, or similar platforms. * Familiarity with Windows Server, Linux command line, virtualization, VPNs, remote desktop tools, endpoint management tools, or enterprise monitoring platforms. * Familiarity with Microsoft 365, Azure, Intune, Active Directory, Group Policy, GCC High, or similar enterprise services. * Familiarity with cybersecurity tools and processes such as vulnerability scanning, ACAS, Nessus, endpoint security tools, HBSS, patch tracking, or remediation documentation. * Experience assisting with hardware and software inventories, license tracking, asset management, imaging, workstation deployment, or hardware refresh activities. * Familiarity with basic networking concepts such as TCP/IP, DNS, DHCP, VPNs, ports, firewalls, routing, and network troubleshooting. * Interest in growing into system administration, cybersecurity engineering, cloud infrastructure, tactical systems support, or other technical infrastructure roles. Education and Certification Requirements: * Bachelor's Degree or Equivalent Experience * Current Security+ Certificate a plus Citizenship and Clearance Requirements: * U.S. Citizenship required * No dual citizenship * SECRET security clearance required * TS/SCI Eligible security clearance a plus ## Description In this role, you'll contribute to Naval Operational Architecture (NOA), working alongside engineers and operators to deliver resilient, forward-leaning solutions in support of national defense., About the role: PMAT is seeking a motivated Helpdesk Administrator to support day-to-day IT operations, end-user support, account management, system troubleshooting, and technical issue resolution across enterprise and mission-focused environments. This role will work alongside system administrators, cybersecurity engineers, infrastructure personnel, and program stakeholders to help maintain reliable, secure, and responsive IT support for users and technical teams. The candidate will assist with hardware and software troubleshooting, workstation support, access requests, ticket tracking, documentation, vulnerability remediation support, and general system administration activities. The role requires strong customer service, organization, communication, and problem-solving skills, along with the ability to learn quickly in a dynamic government and defense-related technical environment., * Provide helpdesk and end-user support by responding to technical issues, troubleshooting user problems, documenting resolutions, and escalating complex issues to system administrators, cybersecurity engineers, or other technical teams as needed. * Support workstation, laptop, peripheral, printer, mobile device, and software troubleshooting by assisting with installation, configuration, updates, connectivity, and general maintenance activities. * Assist with user account administration by supporting account creation, access requests, password resets, group membership updates, permissions changes, and access control coordination in accordance with approved processes. * Support ticket management activities by creating, updating, tracking, prioritizing, and closing support tickets while maintaining clear documentation of user issues, actions taken, and final resolutions. * Assist with system administration tasks by supporting patching, software updates, endpoint configuration, inventory tracking, license tracking, hardware refresh planning, and End-of-Life documentation. * Support cybersecurity and compliance activities by assisting with vulnerability remediation, endpoint security checks, system hardening actions, security awareness, and documentation needed to maintain secure operating environments. * Coordinate with system administrators, cyber engineers, infrastructure teams, and end users to resolve technical issues, communicate status, and ensure support actions are completed in a timely and organized manner. * Maintain accurate technical documentation, troubleshooting procedures, user guides, asset records, and knowledge base articles to improve helpdesk efficiency and support continuity across the team. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)