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# ICT Support Technician

- **Company:** Spektrum Industries (Not Inc)
- **Location:** Norfolk, VA, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Desktop Computing, Human-Computer Interaction, Issue Tracking Systems, Local Area Networks, Information Technology, Laptops
- **Published:** August 24, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3365485541&tx=JP6761FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 3 years minimum experiences in Installation, operation and maintenance of computer systems on local area networks (LAN);
 * 3 years minimum experiences in System administration and maintenance of computers running Microsoft Windows 11;
 * Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
 * Service Desk management, including incident and problem processing, change request processing, availability management and user interaction;
 * Experience with ticketing system (such as ITSM);
 * A+ Fundamentals (Hardware / Software) preferred;
 * ITIL foundational certification preferred;
 * Must possess good communication skills, * Valid National or NATO Secret personal security clearance

## Description

* Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
 * Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
 * Escalates incidents to Level 2 support as necessary;
 * Installs and maintains CIS assets for CSU Norfolk and supported customers;
 * Installs and maintains Software on workstations;
 * Records all actions pertaining to CIS support in the approved ticket management system;
 * Adheres to Technical Assistance Center Standards of Work;
 * Provides status updates for assigned requests via the approved ticket management system;
 * Follows-up with users on completed requests prior to closing associated tickets;
 * Contributes to accountability of CIS assets;
 * Escalates User Complaints and Problem Management issues to TAC Cell Head;
 * Executes pro-activeness for all requests assigned to User Support Section;
 * Adheres to work schedule, providing support by engaging directly with the customer;
 * Must be able to engage professionally in a multi-National environment working with VIPs.


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