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# Production Support / Application Support Engineer

- **Company:** BCforward
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $135,304.0
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), Bash Shell, Configuration Management, Computer Programming, Software Debugging, Linux, Monitoring of Systems, Windows PowerShell, Release Management, Datadog, Scripting, Performance Testing, Splunk, New Relic (SaaS), Appdynamics, Dynatrace
- **Published:** August 25, 2026
- **Apply:** https://www.dice.com/job-detail/d9aa9944-3260-49fc-aa81-25957ff56de9

## About the Role

We are seeking a Production Services Application Programmer to join our dynamic team. The ideal candidate will have strong experience in Java, Linux, and production support tooling and a proven ability to lead triage, resolve incidents, and improve production stability and performance., * 5+ years in Java development or production support, performance testing, or a related technical environment.

 * 5+ years of experience working in a Linux environment.
 * Hands-on experience with monitoring and observability tools such as Splunk, Datadog, or New Relic.
 * Experience with one or more APM solutions: AppDynamics, Introscope, or Dynatrace.
 * Scripting proficiency in Bash and/or PowerShell.
 * Proven debugging and troubleshooting skills with ability to analyze logs, metrics, and traces.
 * Strong organization, documentation, and communication skills; able to run triage meetings and produce clear notes.
 * Ability to multitask and adapt to a dynamic production support environment, including after-hours and weekend support as needed.

Preferred Skills:

 * Experience with performance engineering analysis using Dynatrace.
 * Background in change and configuration management, production governance, and service analytics.

## Description

* Own problem and incident management, including creation and management of tickets and communications with development and business stakeholders.
 * Lead triage and bridge calls, document actions and outcomes, and drive timely resolution of production issues.
 * Manage release and deployment activities and ensure operational readiness for new and existing applications.
 * Monitor application health and performance using tools such as Splunk, Datadog, New Relic, AppDynamics, Introscope, or Dynatrace.
 * Analyze service metrics and reporting to identify vulnerabilities and opportunities for continuous improvement.
 * Develop and enhance administrative, operational, and technical policies and procedures aligned to best practices.
 * Perform troubleshooting, root cause analysis, and remediation using advanced querying and programming skills.
 * Support capacity and availability management to maintain reliable services.
 * Consult with end users to determine optimal configurations of equipment and applications.
 * Provide coaching and mentoring to peers and act as an escalation point for moderately complex issues.


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