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# Technical Support Specialist

- **Company:** DANE, LLC
- **Location:** Chantilly, VA, United States
- **Experience:** Starter
- **Salary:** $62,000.0 - $67,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Public Key Infrastructure, Smart Cards, ServiceNow IT Service Management, Information Technology
- **Published:** August 1, 2026
- **Apply:** https://www.careerjet.com/job/us2cecfbfa1a1331ec6081d6b3734ca62d/eaa

## About the Role

Education: Associate's Degree or Equivalent Experience
Experience: Minimum 1 - 3 years of relevant experience
Clearance: Must hold Active DoD Secret Clearance or higher, * Strong customer service and communication skills (both written and verbal)

 * Excellent interpersonal skills, especially the ability to listen and understand what is being described
 * Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
 * Experience providing Tiers 1 and 2 technical support for hardware and software.
 * Excellent attention to detail.
 * Strong working knowledge of computer terms.
 * Customer service operations experience.
 * 1-3 years of related experience
 * One or more industry standard certifications- A+, Security+, Network+; etc. preferred
 * Having mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
 * Experience providing Tech support to the Department of State IT Mart locations is a plus.

## Description

* Performs systems administrative and operational duties on computer systems
 * Perform account management duties in Active Directory
 * Welcome and greet customers when handling front desk operations
 * Analyze, evaluate, test, and repair basic hardware problems
 * Prepare activity and progress reports regarding support activities
 * Respond, investigate, and correct problems.
 * Acts as a technical resource for user queries
 * Contribute to developing and implementing improvements in the account management processes.
 * Working to achieve SLA's when resolving customer issues
 * Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
 * Provide troubleshooting, diagnosis, and repair for laptop and mobile devices


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