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# IT Help Desk Technician

- **Company:** Dna Solutions LLC
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Flash, Microsoft Windows, Confluence, JIRA, Cloud Computing, Identity and Access Management, Issue Tracking Systems, Office365, Information Technology, Slack, Gsuite
- **Published:** August 1, 2026
- **Apply:** https://www.careerjet.com/job/us4955cf4ce9b082b803c543863e3ca4c6/eaa

## About the Role

* Experience imaging and deploying devices (Windows/Mac environments)
 * Familiarity with cloud-based IT systems and identity management tools
 * Experience supporting a mixed-device environment (Windows, macOS, iOS)
 * Knowledge of IT asset management and lifecycle processes
 * Understanding of ticketing systems and IT support workflows

Soft Skills

 * Strong customer-first mindset with the ability to build relationships and empathize with users
 * Excellent interpersonal and communication skills
 * Ability to work independently and manage time effectively
 * High attention to detail and strong organizational skills
 * Adaptability, able to follow processes while supporting change and improvement, * Experience in Information Technology, ideally with a focus on end-user support or customer success
 * High School Diploma or equivalent
 * Ability to lift up to 25 lbs without assistance
 * Reliable transportation to the main office and occasional travel to a warehouse location
 * Flexible schedule

## Description

Join our Flash Team as an IT Help Desk Technician!
Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to make an immediate impact while elevating your career.
Location: Austin HQ, may need to go to the Dripping Springs Warehouse on occasion
Schedule: Flexible hours, minimum 24 hours, max 29 a week, Monday - Thursday
Travel: 0%
What You'll Do:

 * Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
 * Image, deploy, and configure new devices for employees
 * Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
 * Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
 * Provide support for Windows machines, MacBooks, and iPads
 * Decommission out-of-warranty equipment and coordinate recycling efforts
 * Partner with vendors for warranty-related hardware support
 * Maintain and manage IT inventory, including tracking assets and stock levels
 * Keep asset management systems up to date to support budgeting, refresh cycles, and audits
 * Assist the IT team with ongoing and new projects


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