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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier I IT Support Specialist - **Company:** The Arthur Companies Inc - **Location:** Fargo, ND, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Microsoft Outlook, Computer Maintenance, Scientific Data Archiving, Microsoft Dynamics, Azure Active Directory, Microsoft SharePoint, Microsoft Onedrive - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bb72aaa67b51e217 ## About the Role * Associate degree in IT or related field preferred; high school diploma required. * CompTIA A+ and Network+ certifications or equivalent experience. * 2+ years of technical support experience preferred. * Experience supporting Microsoft 365 and Dynamics 365 environments is a strong plus. Physical Requirements * Lift and carry up to 50 lbs. * Climb ladders, crawl under desks, and work in varied physical positions., * Proficiency in Microsoft 365 (Teams, Outlook, Excel, SharePoint, OneDrive). * Familiarity with Dynamics 365 Finance and Operations. * Strong troubleshooting and multitasking abilities. * Excellent communication and customer service skills. * Self-motivated, ethical, and dependable. ## Description * Respond to and prioritize incoming support requests via phone, email, messaging, and walk-up using good customer service skills. * Guide users through diagnostics and troubleshooting procedures to determine the source of the issue. * Handle problem recognition, research, isolation, resolution and follow up with users. Escalate complex issues to the IT Director or external vendors as needed. * Maintain accurate documentation and ticket logs using centralized IT Service Management Tools like Fresh Service. * Analyze recurring issues and recommend process or system improvements. * Install and configure hardware (PCs, printers, networking gear, surveillance systems) and perform minor cabling. * Perform hardware maintenance and upgrades, including component replacements. * Follow IT security best practices for account provisioning, MFA, and access control. * Execute onboarding/offboarding processes including account setup in Microsoft Entra ID (Azure AD), device provisioning, and data archiving. * Maintain IT asset inventory and documentation in SharePoint or other asset management tools. * Organize, document, and maintain IT hardware and software assets. * Communicate clearly and professionally with customers, peers, and vendors. * Maintain regular attendance and timeliness. Non-Essential Functions * Assist with special projects and cross-functional initiatives. * Contribute positively to company culture and team collaboration. Travel Requirements * Travel to company sites across North Dakota, Minnesota, and Idaho as needed. * Occasional overnight stays (1-2 nights) required. * Valid driver's license and personal vehicle insurance required. ## Related Videos - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)