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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** MEYERS THORP - **Location:** Pittsburgh, PA, United States - **Experience:** Experienced - **Salary:** $64,745.0 - $77,972.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Creative Cloud, CompTIA Network+, CompTIA Security+, Cyber Security, Data Retention, Information Technology Operations, Microsoft SharePoint, Bluebeam, Information Technology, Network Server, Autodesk Autocad - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=88ea25992b86abad ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field * 6+ years of experience in IT, with at least 3 years in a supervisory or management role * Demonstrated ability to manage IT infrastructure (networks, servers, cloud platforms, cybersecurity) * Strong communication, documentation, and organizational skills What Puts You Ahead: * Prior experience in an architecture, engineering, or construction (AEC) environment * Familiarity with Microsoft 365 administration (Teams, SharePoint, OneDrive) * Experience with Autodesk, Adobe Creative Cloud, Bluebeam, or similar AEC software * Strong vendor and MSP management experience * Familiarity with CMMC compliance * IT certifications such as ITIL, CompTIA Network+, Security+, or Project+, * Bachelor's (Preferred) ## Description The IT Operations Manager plays a critical role in maintaining and advancing the firm's technology infrastructure. This role oversees daily IT service delivery in collaboration with our Managed Service Provider (MSP), manages IT assets and procurement, and ensures systems and processes support the firm's evolving needs. Working closely with the CTO, this person brings structure, clarity, and reliability to IT operations-empowering our team to deliver high-quality work, securely and efficiently., This position will be based in our Pittsburgh, PA office with onsite work required Tuesday through Thursday each week. Travel to the Washington, DC office will be required as needed., Service Delivery & Operations * Oversee MSP-led IT service desk operations, ensuring timely resolution of incidents and service requests * Standardize IT documentation, reporting, and communication for transparency and accountability * Coordinate system upgrades, patching schedules, and preventive maintenance * Ensure business continuity through robust backup, recovery, and cybersecurity practices * Monitor service levels and proactively address recurring IT issues * Partner with CTO to align IT support with project and business needs Procurement & Vendor Management * Lead procurement of IT hardware, software, and services-from vendor selection to contract management * Align purchasing decisions with firm budgets, compliance requirements, and strategic goals * Manage vendor relationships, negotiate pricing, and oversee renewals to ensure cost-effective service * Forecast procurement needs based on project pipelines, staffing, and asset lifecycle planning IT Asset Management * Develop and manage the full lifecycle of IT assets-from acquisition through retirement * Maintain accurate inventories of hardware, software, licenses, and warranties * Track allocation and utilization across projects, staff, and offices * Conduct regular audits to ensure license and asset compliance Governance & Compliance * Ensure IT operations follow internal policies and external regulatory standards * Collaborate with MSP to maintain a secure and compliant IT environment * Assist in developing and maintaining IT policies including acceptable use, password policies, and data retention, * Have you managed a Managed Service Provider (MSP) relationship or similar outsourced IT vendor, including service level oversight, incident escalation, and contract/renewal negotiation? * Have you owned the full IT asset lifecycle for an organization - including hardware/software procurement, license compliance audits, and end-of-life/retirement planning? * Are you able to work onsite at the Pittsburgh, PA office Tuesday through Thursday each week, and travel to the Washington, DC office as needed? ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Architecting the Future: Leveraging AI, Cloud, and Data for Business Success](https://www.wearedevelopers.com/videos/1096-architecting-the-future-leveraging-ai-cloud-and-data-for-business-success) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Prompt Injection, Poisoning & More: The Dark Side of LLMs](https://www.wearedevelopers.com/videos/1563-prompt-injection-poisoning-more-the-dark-side-of-llms) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Should Tech Managers Be Developers First? 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