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# Support Desk Engineer

- **Company:** BURKS IT CONSULTING, LLC
- **Location:** Kingsport, TN, United States
- **Experience:** Experienced
- **Salary:** $30,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Azure, Cyber Security, Computer Networks, Hyper-V, Microsoft Servers, Windows Servers, Server Virtualization, Peripherals, Vmware
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=affee2f170d60604

## About the Role

Burk I.T. is looking for a new engineer to join our existing client-centric support desk team. Though I.T. experience is an important factor, this job centers around great customer service, strong communications skills and a willingness to go the extra mile to ensure the client is happy. We are looking for candidates with integrity, reliability, flexibility and a positive attitude!, * Microsoft server and desktop operating system knowledge and experience (Windows 11, Server 2016/2019/2022, Microsoft 365/Azure/Intra ID)

 * Apple MacOS knowledge and experience
 * Desktop peripherals knowledge and experience (printers, scanners, etc.)
 * Fundamental computer networking knowledge
 * Fundamental IT security knowledge
 * Familiarity with server virtualization (VMWare, Microsoft Hyper-V)

Relevant Certifications*:

 * Microsoft - Windows 11
 * Microsoft - M365 Fundamentals / Associate / Expert
 * CompTIA A+ / Network+ / Security+
 * Microsoft - Windows Server 2016/2019/2022

Interpersonal Skills:

 * Ability and desire to be part of a great team
 * Ability and desire to learn new things
 * Flexibility with a Positive Attitude
 * Confident Humility
 * Integrity, Reliability and Accountability
 * Strong customer service and public facing support skills
 * Strong verbal and written communications skills
 * Strong problem-solving abilities and experience
 * Sound time management and task management abilities

*Equivalent experience and job-related training is applicable., * Desktop Application Support: 2 years (Preferred)

 * Computer Support: 2 years (Preferred)



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