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# IT Helpdesk/Systems Support

- **Company:** Motion Recruitment
- **Location:** Birmingham, AL, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Issue Tracking Systems, Windows PowerShell, Wide Area Networks, Scripting, Office365, Information Technology
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=55b690393bfe0777

## About the Role

* High School diploma or equivalent, college degree preferred.
 * 2-4 years' experience installing, configuring and resolving complex PC support issues
 * Should possess strong customer service skills and good verbal communications skills.
 * Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
 * Should possess good analytical/trouble shooting skills.
 * Previous ticketing system experience is nice to have.
 * Should have A+ certification and possess good written skills.
 * Scripting or automation of processes/ideally PowerShell

## Description

Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. T, * Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.

 * Provide excellent customer service.
 * Must complete time critical assignments on time to meet company goals and customer deadlines.
 * Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
 * Must enter all work into ticketing system
 * Must comply with all policy and procedures of the company
 * Complete assigned tasks as assigned by the System Support Manager
 * Install and configure replacement PCs and peripherals.
 * Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
 * Provide support for PCs, printers, scanners, aircards and PDA devices.
 * Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
 * Perform on-sight technical PC support for corporate personnel.
 * Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
 * Recommend products as required and in accordance with polices.


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