> Markdown version of [/jobs/ext/2557535-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2557535-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Reunion Resort & Club, Inc. - **Location:** Kissimmee, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, Business Software, Desktop Computing, Networking Hardware, Network Security, Microcomputer, Microsoft Software, Network Architecture, Network Administration, Software Deployment, Software Systems, Wireless Access Point, Network Routers, Connectivity Problems, Tablet Computers, Peripherals, Information Technology, Hardware Asset Management, Industrial Software - **Published:** August 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ce7589d30d6d41db ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) * IT experience of at least 3 years is required. Hospitality experience is a plus. * Advanced proficiency in Microsoft software programs. * Must have strong verbal and written communication skills * Must be able to sit, stand, and walk for long periods of time. Must be able to complete repetitive motions during shift such as bending, stooping, squatting, climbing, etc. * Ability to travel to various locations to provide hands-on support and ensure the smooth operation of our IT infrastructure. * Experience with network infrastructure setup, troubleshooting, and security. * Advanced background in general Microcomputer hardware, software and networking, installation, troubleshooting, and repair. * Familiarity with POS systems, property management systems, and industry-specific software is highly desirable. * Comfortable to perform the essential functions of the role in various types of Florida weather conditions including: sunshine, heat, and rain. * Comfortable to complete repetitive motions, lifting and carrying up to 50 lbs. * English language proficiency is required to perform the essential functions of this position. * Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need. ## Description * Solid understanding of IT systems, networking, and software applications, along with exceptional problem-solving and communication skills * Provide technical support and troubleshooting for hardware, software, and network-related issues at lodging, retail, and food & beverage locations. * Respond to service requests promptly, both in person and remotely, to minimize downtime and disruptions. * Perform onsite installation, configuration, and maintenance of IT equipment, including computers, peripherals, POS systems, and network devices. * Collaborate with remote teams and individuals to troubleshoot and resolve technical issues effectively. * Assist with the setup, configuration, and maintenance of network infrastructure, including routers, switches, and wireless access points. * Troubleshoot network connectivity issues and ensure seamless communication between onsite and remote locations. * Work closely with network administrators to implement and enforce network security measures. * Provide support for business software applications, including Point of Sale (POS) systems, property management systems, and other industry-specific software. * Assist end-users with software installations, updates, and configurations. * Conduct training sessions and create user documentation to help employees understand and effectively utilize software applications. * Manage hardware inventory, including computers, tablets, printers, scanners, and other peripheral devices. * Coordinate repairs and warranty services for faulty or damaged hardware. * Assist with hardware procurement, ensuring compliance with organizational standards and budgetary guidelines * Maintain accurate records of all support requests, troubleshooting steps, and resolutions. * Create and update technical documentation, user guides, and standard operating procedures. * Prepare regular reports on support activities, including key metrics and trends. * Stay updated on emerging technologies and industry trends relevant to lodging, retail, and food & beverage sectors. * Evaluate new hardware and software solutions, providing recommendations to improve operational efficiency and user experience. * Collaborate with IT teams to plan and implement technology upgrades and projects. * Attend all required meetings and trainings. * Perform other duties as assigned by leadership to meet business needs. * Adhere to all company policies, safety procedures, and brand service standards. * Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays. Will be required to participate in a 24/7 on-call rotation. ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)