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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Holy Savior Hospice and Palliative Care, LLC - **Location:** Phoenix, AZ, United States - **Experience:** Expert - **Salary:** $68,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Health Informatics, Cloud Computing, Cyber Security, Multi-Factor Authentication, IT Management, Information Technology Operations, Internetworking, Virtual Private Networks (VPN), Network Security, Network Architecture, Network Connections, Power BI, Phishing, Security Software, Wi-Fi Technology, Internet Protocol Telephony, Electronic Medical Records, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b2af5f7ffe80e5f0 ## About the Role * 5+ years of IT management or senior systems administration experience * Experience supporting multi-location organizations and remote clinical staff * Experience managing outsourced IT vendors/MSPs * Healthcare experience strongly preferred, ideally within hospice, home health, or similar clinical environments * Familiarity with HIPAA compliance and healthcare IT standards * Strong troubleshooting and communication skills * Ability to manage multiple priorities in a fast-paced environment Strong Knowledge Of * Microsoft 365 administration, including Entra ID, Intune, Defender, and Conditional Access/MFA policies for identity, endpoint, and threat protection * Networking and firewalls * Endpoint management * Cybersecurity frameworks and program management * Cloud infrastructure * VoIP systems * Backup and disaster recovery systems ## Description Savior Hospice & Palliative Care is seeking an experienced and hands-on IT Manager to lead and support all aspects of information technology across our growing platform. This role is responsible for overseeing day-to-day IT operations, cybersecurity, infrastructure, vendor management, EHR and practice technology support, compliance, and long-term technology strategy. The ideal candidate is highly organized, responsive, solutions-oriented, and capable of supporting both strategic initiatives and frontline operational needs in a fast-paced healthcare environment. The IT Manager will play a critical role in ensuring reliable systems, secure infrastructure, and scalable technology solutions that support excellent patient care and operational efficiency. Responsibilities * IT Operations & Infrastructure * Manage all company-wide IT operations across corporate and remote staff * Maintain network infrastructure including firewalls, Wi-Fi, VPNs, internet connectivity, and telecommunications systems * Oversee workstations, laptops, printers, scanners, and mobile device deployment and support * Manage the Microsoft 365 environment, including users, permissions, security policies, and licensing * Ensure uptime and performance of all critical systems and platforms * Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans Cybersecurity & Compliance * Own and maintain the cybersecurity program across the organization, aligned with industry-standard frameworks (e.g., NIST CSF) * Oversee cybersecurity tools and governance across the organization, including endpoint protection, MFA, email security, phishing prevention, backups, network security, data protection, and access controls * Own and maintain an annual HIPAA Security Risk Assessment, including a tracked risk register, and ensure HIPAA Security Rule compliance across all technical safeguards * Coordinate cybersecurity training and awareness for employees * Support HIPAA compliance and other IT-related regulatory requirements * Monitor and respond to security incidents, vulnerabilities, and threats * Partner with cybersecurity vendors and insurance providers as needed * Develop, maintain, and test an incident response plan Vendor & MSP Management * Serve as primary relationship manager for outsourced IT vendors and MSPs * Hold vendors accountable to SLAs, response times, and project deliverables * Evaluate and recommend technology vendors, systems, and platforms * Manage IT contracts, renewals, and technology budgets Practice Technology Support * Support and troubleshoot healthcare systems, including: * EHR / practice management systems * VoIP systems * Online scheduling and patient communication platforms * Remote patient engagement tools * Assist with rollout and support of future technology initiatives, including EHR migrations and automation tools User Support & Training * Oversee IT helpdesk support across all locations * Ensure timely resolution of tickets and technology issues * Develop training materials and onboarding processes for staff * Support employee onboarding/offboarding, including device setup and account management Strategic Technology Leadership * Develop scalable IT strategies to support company growth * Identify opportunities for automation, efficiency improvements, and cost savings * Participate in leadership discussions regarding systems, reporting, cybersecurity, and operational technology * Assist with Power BI, reporting infrastructure, and data connectivity initiatives where applicable ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Passkeys: Truly Phishing-Resistant? 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