> Markdown version of [/jobs/ext/2557625-it-field-support-technician-ii-network-print-solutions](https://www.wearedevelopers.com/jobs/ext/2557625-it-field-support-technician-ii-network-print-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician II (Network & Print Solutions) - **Company:** PROFESSIONAL BUSINESS SYSTEMS, INC. - **Location:** Rogers, AR, United States (Remote available) - **Experience:** Starter - **Salary:** $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), System Configuration, Document Management Systems, Firmware, Issue Tracking Systems, Simple Mail Transfer Protocols, Network Connections, Software Systems, TCP/IP, Information Technology, Enterprise Integration - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f1334db32872b977 ## About the Role · High school diploma and/or GED required; associate's or bachelor's degree in IT, Computer Science, or a related field preferred. · Minimum 1-3 years of experience in technical support, IT helpdesk, or a solutions-oriented role; field service experience a plus. · Working knowledge of LAN networking, TCP/IP, print drivers, and scanning protocols including SMTP and SMB; Windows Operating System expertise preferred. · Experience installing, configuring, and troubleshooting document management software, firmware, and APIs; familiarity with PaperCut and Data Collection Agent (DCA) platforms preferred. · Ability to collaborate with client IT departments and communicate technical concepts clearly to end-users. · Comfortable with hands-on hardware: basic mechanical troubleshooting, maintenance, and Tier 1 repairs on copiers and printers. · Strong organizational skills; able to multitask, prioritize, and stay composed under pressure in a fast-paced environment. · Knowledge of ERP or ticketing systems; experience in customer-facing technical roles with sound judgment and discretion. · Must have a valid driver's license with a clean driving record. · Must successfully pass a pre-employment background check and drug screening; random or for-cause testing may apply. Travel & Vehicle Requirements: · Primary coverage is the Northwest Arkansas market. Occasional statewide travel is possible, typically less than 2-3 day trips per month. A company vehicle is provided. · Must maintain a valid driver's license and clean driving record throughout employment (subject to periodic review). ## Description 1. Network Connectivity & Software Solutions · Diagnose and resolve connectivity and software-related issues including print drivers, firmware, APIs, and printing/scanning/faxing solutions. · Install, update, and configure document management software, Data Collection Agent (DCA) solutions, and associated platforms. · Collaborate with client IT departments to ensure seamless integration of devices into existing network environments. · Provide end-user training on document software solutions and connected devices as needed. 2. Client Support & Reactive Response · Respond promptly to reactive service requests, remotely and on-site, driving issues to resolution with urgency. · Conduct remote diagnostics first where possible, escalating to on-site visits when required. · Communicate clearly with clients throughout the resolution process and foster strong, lasting relationships. 3. Tier 1 Hardware & Field Support · Perform Tier 1 troubleshooting, basic maintenance, and minor repairs on copiers, printers, and multifunction devices. · Support hardware installations and basic setup at client sites, ensuring proper configuration and network integration. · Assist clients in managing consumables such as toner and conduct spot checks to get ahead of potential issues. 4. Documentation, Quality & Continuous Learning · Maintain accurate records of all service calls, repairs, software configurations, and client interactions. If it is not recorded, it did not happen. · Ensure all tasks are completed within established timelines and SLAs; conduct regular system checks to confirm optimal functionality. · Stay current with industry trends and emerging technologies; participate in training, team meetings, and peer collaboration. Pay: $50,000.00 per year ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)