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# IT Support Specialist/Computer Technician

- **Company:** Cube hub
- **Location:** Waterloo, IA, United States
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computer-Generated Imagery, Desktop Computing, Microsoft Office, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=539edca6b064f165

## About the Role

* 1+ year of IT support experience preferred; recent IT graduates may be considered.
 * Knowledge of desktop computing, networking, and basic security concepts.
 * Proficiency with Microsoft Office, internet, and intranet applications.
 * High School diploma required; IT-related degree or equivalent experience preferred.
 * Metatarsal safety boots required on the first day.

## Description

Provide onsite Tier 2 deskside IT support at the Engine Works (EW) facility. Support end users, hardware, software, printers, ServiceNow tickets, computer imaging, asset management, and standard IT processes., * Resolve Tier 2 desktop and end-user issues using established procedures and KB articles.

 * Image computers, replace printer supplies, troubleshoot hardware/software, and manage IT assets.
 * Resolve and document ServiceNow tickets and update asset/inventory records.
 * Provide email, documentation, process tracking, and basic administrative support.
 * Identify issues outside standard procedures and escalate appropriately.
 * Maintain equipment, supplies, inventory, and service records.
 * Provide basic troubleshooting for printers, networking, and desktop applications.
 * Participate in weekend on-call rotation; overtime may be available.
 * Travel between Waterloo-area locations may occasionally be required.


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