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# Jr. Help Desk Technician (Entry Level)

- **Company:** CYBER ONE SOLUTIONS, LLC
- **Location:** Lufkin, TX, United States
- **Experience:** Starter
- **Salary:** $31,200.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b07be7c5e82b316

## About the Role

* A client-first professional who takes pride in exceeding expectations.
 * Dedicated to customer care
 * Collaborative, respectful, and capable of working independently when needed.
 * Eager to grow in a fast-paced environment with autonomy and responsibility.
 * Excellent communicator (written and verbal).
 * Looking for a long-term opportunity with a growing IT company.

Requirements

 * Minimum of 1 year of experience in an IT role or Customer Service position or equivalent.
 * Ability to actively listen to Client concerns and empathize.
 * Ability to manage time efficiently and prioritize multiple tasks.

Technical Levels & Compensation
Based on your skillset and prior experience, you will be placed in one of the following tiers:

 * Junior: Entry-level with limited or no prior IT experience
 * Level 1: Foundational knowledge with the ability to escalate complex issues.
 * Level 2: Proficient in troubleshooting with limited need for escalation.
 * Level 3: Advanced experience capable of handling nearly all technical issues independently.

## Description

We are seeking a driven and dependable Junior Help Desk Technician with Customer Service Experience to join our team. This position plays a critical role in delivering frontline technical support to our clients-resolving issues, offering guidance, and maintaining smooth operations.

What You'll Do

 * Perform remote troubleshooting using diagnostic techniques and effective questioning.
 * Analyze technical issues and determine the best solution based on client input.
 * Respond to support tickets via phone, email, in-person, or remote tools.
 * Provide support for computer systems, software, hardware, and network troubleshooting.
 * Assist in the setup, maintenance, and configuration of devices and systems.
 * Act as a trusted IT advisor-proactively recommending tools and solutions.
 * Communicate clearly with clients and collaborate closely with internal teams.
 * Participate in on-call or after-hours support as needed.
 * Embrace continuous learning and take ownership of assigned tickets and tasks.


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