> Markdown version of [/jobs/ext/2557676-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2557676-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** CLARK Material Handling Company - **Location:** Flower Mound, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Databases, Computer Terminals, Data Transmissions, Dynamic Host Configuration Protocol, Computer Data Storage, Domain Name System (DNS), Microsoft Exchange Server, File System Permissions, Virtual Private Networks (VPN), Network Security, Microsoft Office, Microsoft SQL Server, Windows Servers, Windows Domain, Procurement Software, Remote Access Technology, Remote Desktop Services, Salesforce.Com, Server Administration, Wide Area Networks, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Network Routers, Peripherals, Microsoft Onedrive, Computer Equipment, Information Technology, Communication Devices, Network Server, User Accounts, Vmware - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dfd12c864b834e30 ## About the Role * Degree in computer science or related field or equivalent technical or professional experience. * Minimum of 2 years of experience in a desktop support role. * Must be able to work under intense pressure to provide timely end user support. Ability to flourish in a fast-paced, ever-changing environment. * Must maintain a high level of service while assuring strict security. Must be able to maintain client confidentiality and provide services in a non-partisan and neutral manner. * Ability to work and communicate with highly technical staff. Excellent customer service skills to interact effectively and positively with peers, users, and management. * Outstanding ability to work under general direction in an unstructured environment with stress-oriented situations. * Must be detail oriented, independent thinker with excellent written communication skills. * Outstanding planning, tracking, and follow-up skills a must. * Must have documented knowledge of local and wide area networks; computer software and hardware; knowledge of data communications, network planning and analysis. Technical certifications and/or technical training in personal computer hardware and/or software, servers, local and wide area networks, and/or communications highly desirable. * Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise. Ability to design workable solutions to problems in a timely manner. * Knowledge of desktop and laptop hardware and software including Microsoft Office 365, OneDrive, Operating systems Windows 10, and others. * Knowledge of Computer peripherals and support issues. * Customer Service attitude requires direct interaction with users. * Experience with Windows Server 2003/2013 Active Directory domain including DNS, WINS, DHCP, and file permissions. * Server administration using VMware for desktops and server's high desirable * Server administration for Microsoft SQL Server is highly desirable. * Server administration for Microsoft Exchange is highly desirable. * Prior experience with Ring Central and Salesforce is desirable * Must be detail oriented, with outstanding tracking and follow-up skills. * Must be authorized to work indefinitely in the US without sponsorship Working Conditions: This position is in a fast-paced office environment typically assigned to a cubicle workstation. Most of the time is spent problem solving and researching concerns using a computer terminal. There may be occasions that require time to be spent in a warehouse environment that is not climate controlled. ## Description The primary function of this position is for desktop/laptop support, support of computer peripherals, analysis, design assistance and implementation of LAN, WAN, telecommunications, and email. Additionally, provides IT procurement support, training, and helpdesk technical support. Support tasks include configuration, operation, and administration of desktops/laptops, peripherals, networks, operating systems, and communications links. Implements solutions to integrate desktop/laptop and shared devices into local and wide area networks and/or other host-based networks. Recommends appropriate computer tools to the network/infrastructure administrator including equipment, software, documentation, and training., * Primary responsibility includes Tier 1 level helpdesk support for trouble shooting, diagnoses and assistance for all computer devices, phones, and facilities. * Performs diagnostics and maintenance on desktop/laptop/tablet and other technology devices and communication devices. * Support computer peripherals, through implementation and maintenance. * Recommend usage strategies for systems; provide instruction on system/software operation and functionality; write support documentation and prepare user training materials * Install, configure, and update systems/software; manage system disk images; create and modify scripts to automate installations; participate in planning, testing, and evaluating software; write and maintain technical documentation * Manage user accounts and resources on servers; monitor disk capacity, resource management, and performance on server systems; review and analyze server event logs; write scripts to automate tasks and to monitor and enhance operating environments; write and update user login scripts * Participate in developing, implementing, and supporting server-based computer support tools such as remote desktop, VPN, automated patching, software auditing, and remote installation * Maintain backup systems for all departmental servers and clinical systems. Update and create new backup scripts * Analyzes users' needs. Recommends to the network/infrastructure administrator appropriate network configurations to meet users' needs and departmental standards. * Assists in implementation and maintenance of routers, remote access or virtualized servers, domain servers, security firewalls, application and device servers and Internet or Intranet devices and connections. * Based upon the network/infrastructure administrator design, configures, monitors, and optimizes local and wide area networks for optimal performance, maximum availability, minimal maintenance, and reasonable costs. * Performs preventative and fault isolation maintenance on the local and wide area networks. Performs file maintenance on servers, domains, electronic post offices, and user files and/or databases. * Assists in the maintenance of network security features for local and wide area networks. Configures, monitors, and maintains anti-virus programs to insure network and systems integrity. * Adds and deletes users as required on network servers and applications. * Works with internal and external technical specialists to integrate voice, data, and video applications on the local and wide area networks. Performs basic telephone maintenance as required. * Evaluates and recommends to the network/infrastructure administrator new hardware, software, and communications products for network compatibility and applicability. * Develops, maintains, and updates a library of technical documentation. * Keeps current on new developments and techniques in information technology. * Perform backups of business-critical servers and data. * Performs other related duties as required., This position description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job. Incumbents may be required to perform other duties as assigned or as required by the needs of the business. CLARK Material Handling Company retains the discretion to change or add to the duties of the position at any time. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)