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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** WinCo Foods - **Location:** Boise, ID, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, IBM System I, Microsoft Outlook, Microsoft Exchange Server, Microsoft Office, Microsoft Software, Remote Desktop Services, Service Pack, Windows Desktop, Diagnostic Tools, Software Troubleshooting, Computer Equipment - **Published:** August 14, 2026 - **Apply:** https://careers-winco.icims.com/jobs/154315/help-desk-technician/job?mode=apply&apply=yes&in_iframe=1&hashed=-336181844 ## About the Role * Associates degree from an accredited university or technical institution OR an equivalent combination of education, training and/or experience in addition to experience listed below. Experience: * At least three (3) years working fulltime in a Corporate IT environment. * At least five (5) years using Windows Desktop, Microsoft Office Suite including MS Outlook, Word and Excel, and using AS400 applications. Ability to: * Consistently provide friendly and engaging customer service to internal and external customers. * Work in 8-12 hour shifts with some supervision, with open availability including various shifts as scheduled, to include evenings, nights, weekends and holidays. * Demonstrate initiative and self-direction. * Work effectively in a team oriented corporate environment. * Perform all tasks efficiently and accurately with confidentiality, honesty and integrity. * Sit for extended periods of time. * Perform other duties as assigned or needed. Preferred Education, Experience and/or Credentials: * At least two (2) years supporting and troubleshooting computers, systems and software in a corporate Help Desk environment. * Operating and supporting Windows 7, Networking, Microsoft Office Suite, Microsoft Exchange and Active Directory. * Relevant IT industry recognized technical certifications (ITIL, Microsoft, CompTIA, etc.). * Experience in a corporate Help Desk environment supporting a retail environment. ## Description Work with current personnel to learn skills necessary to provide IT related customer support for store, warehouse and the general office employees. Participates in on the job training to develop the necessary skills to operate and troubleshoot software, systems and computer equipment in a corporate Windows and AS400 environment. Consistently provide friendly and engaging customer service to internal and external customers. Perform related work., * Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. * Participates in on the job training as necessary to perform Help Desk Technician duties. * Answer calls and emails regarding incidents, requests or information from WinCo Foods users. * Create tickets documenting type of call and issue. * Courteously ascertains reason for the call and determines whether issue can be immediately resolved or escalated to other groups. * Evaluates each call to determine nature and whether related to hardware, software, applications, systems, desktops, peripheral devices, etc. * Determines if assistance by the IT Help Desk, internal IT staff or external Vendors are appropriate and ensures escalation to appropriate group or Vendor. * Uses remote desktop software to resolve issues, performs installations or demonstrates solutions to users or help users identify issues. * Resolves as many user-reported problems as expertise permits using available tools, and following procedures and policies for the handling of incidents at a Tier 1 or Tier 2 level. * Works with customers over the phone to provide step-by-step or detailed instructions on resolving the problem which may include modifying current programs, upgrading software versions and service packs, evaluating controls and security, new changes required. * Acts as a liaison between customers and internal IT support staff to assure accurate problem interpretation; maintains communications with customers during the problem resolution process if necessary. * Develops troubleshooting skills by using effective investigative methods and available troubleshooting tools. * Ensures all necessary information is accurately entered and tracked. * Completes required Help Desk training to enhance and improve support. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) - [Hands-on Journey to Quantum Computing with IBM](https://www.wearedevelopers.com/videos/137-hands-on-journey-to-quantum-computing-with-ibm) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)