> Markdown version of [/jobs/ext/2559634-service-desk-administrator](https://www.wearedevelopers.com/jobs/ext/2559634-service-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Administrator - **Company:** Equity LifeStyle Properties, Inc. - **Location:** Chicago, IL, United States - **Experience:** Starter - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, IMac, Apple IOS, Apple Mac Systems, Avaya IP Phone 1140e, VoIP, Computer Networks, Desktop Computing, Desktop Window Management, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Microsoft Software, Networking Basics, Network Attached Storage (Server Appliance), Personal Digital Assistant, Office365, Tablet Computers, Headsets, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** August 19, 2026 - **Apply:** https://equitylifestyleproperties.wd5.myworkdayjobs.com/ELS/job/Chicago-IL/Service-Desk-Administrator_R263071 ## About the Role * Bachelor's degree in Information Technology, or a related field, or an equivalent combination or education and experience. * A+ Certification and/or ITIL v3 Foundations experience or certification preferred. * One to two years of support experience and a solid working knowledge of the following: basic user and security group administration through Active Directory; Desktop Windows Operation Systems (e.g., Win7, Win10) and MacOS; Data, Data Networking, Telephony and voice transmission concepts; MS Office 2007 Suite; and OS X and iOS. * Experience with a trouble ticket system, including entering tickets, distributing them to Level 2 and Level 3 support personnel and ensuring that they're resolved in a timely and complete manner. * Exceptional customer service and problem-solving skills. * Ability to provide limited technical and IMAC support for computer hardware, software and operating systems, printers, PDAs, telecommunications equipment and circuits. * Working knowledge of the following: basic Windows operating system configurations, including domain registration, basic networking and printer configurations and network drive mapping. * Knowledge of Microsoft Software, Avaya, firewall software and virtual private networking; familiarity with Lucent Partner Systems preferred. * Meticulous attention to detail and the ability to meet deadlines and drive projects to completion. * Ability to travel sometimes with short notice. ## Description The Service Desk Administrator provides remote and onsite support for Windows-based computers, telephone systems and data/voice communications systems. This position requires a mastery of the company's business functions, applications and technology and provides exceptional customer support in a comprehensive and timely manner. Your job will include: * Install, configure, troubleshoot and support all ELS employee hardware and software including windows-based desktops, laptops, tablets, smartphones, projectors, telecom handsets, headsets and A/V equipment. * Gather requirements and perform set up of workstations for equipment refreshes and on/off-boarding requests. * Deliver basic instructions and training for all supported applications and hardware. * Administer user accounts through Active Directory and O365, as well as other proprietary applications for all on/off-boarding and position change requests. * Provide Level I and Level II desktop and peripheral equipment support (e.g., printers, monitors, local area networks, scanners, fax machines, etc.) to remote end users. * Ensure timely resolution of requests: initiate service calls; prioritize and handle tickets from open through close; research technical issues; escalate issues; document resolutions; and prepare service history reports. * Function as a liaison from the IT department to end users at property locations. * Participate in the refinement and execution of IT and team initiatives. * Work closely with other IT teams to resolve incidents as needed. * Provide updates and status briefings and maintain a log of support calls and activities. * Create Knowledge Base articles to document problems and solutions. * Maintain a professional and patient demeanor and provide exceptional customer service. * Participate in evening and weekend shifts, as well as on-call shifts, on a rotating basis. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)