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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Muon Space Inc - **Location:** San Jose, CA, United States - **Experience:** Experienced - **Salary:** $106,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Bash Shell, Cloud Computing, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Python (Programming Language), Local Security Policy, Networking Basics, Windows PowerShell, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Wi-Fi Technology, Scripting, Okta, Connectivity Problems, Microsoft InTune, Infrastructure Automation Frameworks, Patch Management, Casper Suite, Gsuite, User Administration - **Published:** August 3, 2026 - **Apply:** https://www.dice.com/job-detail/a116f6f6-f1a0-47c8-b816-e5995eab2f4b ## About the Role * 2+ years of experience in an IT support, help desk, or systems administration role * Hands-on experience with Okta or a similar identity provider (user lifecycle, SSO, MFA) * Working knowledge of Google Workspace administration (user management, groups, security settings) * Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN) * Experience setting up and supporting macOS and Windows endpoints in a corporate environment * Strong troubleshooting methodology and ability to prioritize competing requests * Excellent communication skills - able to explain technical issues clearly to non-technical users * Able to work with minimal supervision, be proactive and reliable Nice-to-Have Skills * Experience with MDM solutions (WorkSpaceOne, Jamf, Kandji, or Intune) * Familiarity with scripting or automation (Bash, Python, or PowerShell) for IT workflows * Exposure to cloud infrastructure (AWS) or infrastructure-as-code tools ## Description Muon seeks an IT Support Engineer to join our IT team. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping systems running smoothly. This role is the front line of internal IT support - you'll be the person our team turns to when they need help getting set up, staying connected, and staying productive., * Serve as the primary point of contact for daily help desk requests, triaging and resolving hardware, software, and connectivity issues for all employees * Set up, configure, and deploy new user workstations (macOS, Windows, Linux), including standard software, security tooling, and peripheral equipment * Administer Okta for user provisioning, deprovisioning, MFA enrollment, application assignments, and group management * Manage Google Workspace accounts, groups, shared drives, and organizational unit policies * Troubleshoot network connectivity issues including Wi-Fi, VPN, DNS, and DHCP across office and remote environments * Maintain IT asset inventory, track hardware lifecycle, and coordinate equipment procurement and disposal * Create and maintain internal IT documentation including onboarding guides, troubleshooting runbooks, and knowledge base articles * Support conference room A/V equipment and video conferencing systems * Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Monoskope: Developer Self-Service Across Clusters](https://www.wearedevelopers.com/videos/329-monoskope-developer-self-service-across-clusters) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)