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# Desktop Support Technician

- **Company:** NTT DATA Corporation
- **Location:** Owensboro, KY, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Microsoft Office, ServiceNow IT Service Management, Break Fix, Servicenow
- **Published:** August 19, 2026
- **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1420575800/?locale=en_US

## About the Role

* 3+ years desktop/technical Windows support experience

Preferred Skills:

 * ServiceNow ticketing system (or similar ticketing system)
 * Office 365 support
 * Windows troubleshooting, diagnosing, imaging/deployment and software installation.
 * Installation/Troubleshooting of Software/Hardware
 * Proven customer service background
 * Able to comprehend and follow verbal and written technical instructions and scripts.
 * A+ certification or equivalent skill set
 * Individual must have ability to receive calls during the normal business day and after hours.
 * Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
 * Excellent verbal and written communication skills with emphasis in customer service. Excellent interpersonal skills and ability to work collaboratively in a team environment.

## Description

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service., * Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.

 * Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
 * Serves as company liaison with customer on administrative and technical matters.
 * Provide technical support and incident management service desk functions (Service Now)
 * Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
 * Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
 * Diagnoses and resolves product performance problems.
 * Performs maintenance and repair services (basic break fix for desktops, laptops.)
 * Instructs customers in the operation and maintenance of basic Windows.


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