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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support Technician - **Company:** FIRST CALL INC. - **Location:** Greenville, SC, United States - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, VoIP, Complex Networks, Cyber Security, Computer Networks, Desktop Computing, Linux, Domain Name System (DNS), Multi-Factor Authentication, IT Management, IP Addressing, Network Troubleshooting, Windows Servers, Network Control, Network Connections, Server Administration, Software Project Management, Wi-Fi Technology, Headsets, Information Technology, Laptops, User Administration - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=54c2c0c300af8c55 ## About the Role * Strong problem-solving and troubleshooting skills. * A customer-service mindset with effective verbal and written communication skills. * Ability to prioritize competing needs and work with minimal supervision. * Self-motivation and the ability to learn new systems and technologies independently. * Familiarity with Windows desktop, Windows Server, Linux operating systems, and Microsoft 365. * Basic understanding of networking concepts, including IP addresses, DNS, and Wi-Fi. * Basic knowledge of user account management, including Active Directory, email accounts, access permissions, and multifactor authentication. * Ability to follow established documentation and procedures and recognize when an issue should be escalated. * Previous IT support, helpdesk, or internship experience is preferred but not required. * An associate degree in information technology, relevant certifications such as CompTIA A+ or Network+, or equivalent hands-on experience is a plus. Position Requirements * Ability to work full-time onsite at FirstCall's Greenville, South Carolina, office. * Availability during standard business hours, with flexibility to work evenings, weekends, or holidays when needed. * Willingness to participate in an after-hours on-call rotation. * Reliable transportation to and from the office. * Ability to lift and move equipment weighing up to 100 pounds. * Legal authorization to work in the United States. If you are a dependable problem-solver who enjoys helping others and wants your work to make a meaningful impact, we invite you to apply and become part of the FirstCall team. ## Description FirstCall is seeking an IT Systems Support Technician to provide hands-on technical support within our fast-paced, mission-critical environment. This role serves as the first point of contact for employees experiencing hardware, software, access, telephone, or network issues. The ideal candidate is dependable, solutions-focused, comfortable learning new technology, and able to remain calm when technical issues affect time-sensitive operations. Because FirstCall operates 24/7, this position requires flexibility and participation in an after-hours on-call rotation., * Provide first-line technical support to call center agents and other staff for hardware, software, telephone, and network issues. * Respond promptly to helpdesk tickets and requests received by phone or in person. * Assist with password resets, account unlocks, permissions, and general access issues. * Support VoIP and softphone applications, call center systems, and related tools. * Troubleshoot common technical issues and escalate more complex concerns when appropriate. Hardware and Software Management * Set up and configure desktops, laptops, headsets, and peripheral devices for new employees. * Install, update, and maintain operating systems, applications, and antivirus software. * Maintain an accurate inventory of IT equipment and ensure devices are properly assigned and tracked. * Assist with equipment replacement, maintenance, and troubleshooting., * Assist with managing Active Directory accounts, Microsoft 365, user permissions, and access across additional platforms. * Perform basic server maintenance and troubleshooting, including backups, updates, and reboots, with supervision as needed. * Monitor system health, storage capacity, and network availability. * Help maintain reliable access to the systems employees need to perform their work., * Help maintain reliable network connectivity for devices throughout the office. * Support endpoint security requirements, including system patching, antivirus protection, and multifactor authentication. * Identify and escalate complex network, system, or security issues to senior IT staff or outside vendors. * Promote compliance with established IT and cybersecurity practices. Documentation and Training * Document common troubleshooting steps, technical procedures, and recurring solutions. * Maintain accurate knowledge-base articles, checklists, and IT documentation. * Train employees on IT best practices, security awareness, and proper equipment usage. * Help employees become more confident and effective when using company technology. Projects and Additional Responsibilities * Participate in an after-hours on-call rotation. * Support system upgrades, migrations, new software implementations, and other IT projects. * Coordinate with IT leadership, employees, and vendors to resolve technology-related concerns. * Perform other duties and technology-related tasks as assigned by the IT Manager. ## Related Videos - [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)