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# User Support Analyst I

- **Company:** Skidmore, Owings & Merrill
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, AutoCAD, Active Directory, Adobe Creative Cloud, Apple IOS, Autodesk Revit, Business Software, Business Systems, Collaborative Software, System Configuration, Enterprise Messaging Systems, Microsoft Office, System Center Configuration Manager, Salesforce.Com, Microsoft SharePoint, Cisco WebEx, Cloud Platform System, Bluebeam, Lumion, Rhino, Gsuite
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/job/us048cc326db6eaa4379fbd2a17885e669/eaa

## About the Role

BS in related field or equivalent work experience; 2+ years of working experience within an OT support organization; experience in the AEC industry is desirable.
Microsoft and/or CompTIA A+ certification desired.
Experience configuring and supporting MS Windows and Mac iOS devices in a Window environment; experience working in Cloud environments desirable.
Experience configuring supporting iOS and Android mobile devices
Experience with Windows Active Directory and Microsoft SCCM
Experience administering, supporting and using:
Google Workspace (mail/calendar/business apps), Microsoft Office, and Adobe Creative Suite
File collaboration platforms such as Google Shared Drives and Microsoft Sharepoint.
Messaging platforms such as Slack
AV conferencing infrastructure (Neat/Crestron) and web conferencing platforms such as Zoom, WebEx, and MS Teams
Experience supporting architectural software such as Revit, AutoCAD, Rhino, Enscape, V-Ray, and Bluebeam is desirable.
Compensation for this role is based upon experience, qualifications, location, and education and typically ranges from $60,000 to $75,000.
For more about SOM

## Description

Provide Tier 1 and 2 end user support to the local/ regional offices, including remote/work from home staff.
Promptly respond to service desk requests (tickets, emails, Slack channels, etc); prioritize and manage several open issues at one time; participate in special projects as assigned.
Provide on-site, off-site, and remote support; participate in weekend support rotation, and on occasion provide weekday after hours support.
Sensitivity, diplomacy, and persuasiveness in dealing with all levels of the firm; actively appreciates the diverse capabilities, insights, and ideas of others, working respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
Stay current with firm policies and procedures and maintain professional and technical knowledge, including industry best practices; maintain an understanding of SOM products and their interrelationship technically and to the customer.
Research effective and efficient ways to resolve problems; solution focused.
Reliable and responsible, able to respond quickly to emergencies, seeing problems through to resolution; take the term "customer service" to heart
Excellent oral and written communications skills.
Assists with other tasks and responsibilities as may be required., Job Title: Senior Business Systems Analyst (Salesforce & Patient Support Programs) Location: Chicago, IL (Onsite) Duration Long-term Engagement Role Overview We are seeking…

 + 15 hours ago
 + Apply easily


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