> Markdown version of [/jobs/ext/2562254-coordinator-otc-helpdesk](https://www.wearedevelopers.com/jobs/ext/2562254-coordinator-otc-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Coordinator OTC Helpdesk - **Company:** Hilton Inc. - **Location:** Memphis, TN, United States - **Experience:** Experienced - **Salary:** $39,520.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Spreadsheets, Databases - **Published:** August 19, 2026 - **Apply:** https://www.juju.com/job/00000000gnsykn ## About the Role + Two (2) years of work experience in a corporate environment + Knowledge of business mathematics, including calculating percentage changes and weighted averages It would be useful if you have: + Basic understanding of Microsoft Excel, including manipulating spreadsheets + Call Center experience + Hospitality background ## Description This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. As a Coordinator, OTC Hotel Accounting, reporting to the Team Lead, OTC Hotel Accounting, you will manage incoming Help Desk calls, emails, and voicemails. Your responsibilities will include resolving accounts receivable and guest disputes. These disputes are transient in nature. You will also post payments received from Group Catering and Event Sales clients in the advance deposit database. Additionally, you will process guest refunds and support collections activities. What you'll do during a typical day: + Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation. + Engage hotel teams to help identify issues, resolving disputes, and obtaining client information. How you'll collaborate with others: + Collaborate with hotel teams to gather information, resolve discrepancies, and support dispute resolution. + Partner with the Team Lead and team members to review and process required adjustments. Work with finance and corporate teams to ensure, accurate account resolution. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best companies to work for United States: Top 20 Companies in 2023](https://www.wearedevelopers.com/magazine/245-best-companies-to-work-for-united-states-top-20-companies-in-2023) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)