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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Insight Global - **Location:** Louisville, KY, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, User Authentication, Desktop Computing, Microsoft Software, Okta - **Published:** August 18, 2026 - **Apply:** https://dejobs.org/x/x/15CCEA394DFE472680396258D2B70D97/job/ ## About the Role 2+ years of experience in a service desk, desktop support, or end-user support role Broad range of experience with Ivanti, Microsoft 365, Okta, Windows 11, macOS, hardware deployment, and workstation imaging Strong communication, documentation, and problem-solving skills are essential Prior experience delivering white-glove executive or VIP support Hands-on experience with Ivanti or a similar ITSM/ticketing platform Participation in technology refresh projects, onboarding, and employee lifecycle support Experience supporting both Windows 11 and macOS environments Knowledge of ITIL/ITSM best practices and service delivery metrics ## Description The Service Desk Specialist provides Tier 1 and Tier 2 technical support for end users across a multi-site enterprise environment. This individual serves as the primary point of contact for service requests and incidents, delivering exceptional customer service while troubleshooting hardware, software, access, and operating system issues. The role supports technologies including Microsoft 365, Okta, Microsoft Authenticator, Windows 11, macOS, and Dell laptops and desktops. On a daily basis, the Service Desk Specialist manages ticket queues, responds to phone and service requests, documents and tracks incidents in Ivanti, and escalates issues as needed. This individual is responsible for supporting user onboarding, imaging and deploying workstations, preparing equipment for new hires, coordinating technology refreshes, and shipping hardware to remote locations. The role also contributes to technical documentation, knowledge base development, and continuous improvement of IT service management processes. The ideal candidate brings strong troubleshooting skills, a customer-first mindset, and experience working in an ITSM-driven environment. Success in this position requires the ability to manage multiple priorities, resolve issues efficiently, maintain SLA compliance, and provide white-glove support while driving meaningful improvements to day-to-day service desk operations. This is a fully onsite role in Louisville, KY supporting a highly sought after company. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. ## Related Videos - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)