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# IT Help Desk Technician

- **Company:** Mid-Atlantic Finance Company
- **Location:** Clearwater, FL, United States
- **Salary:** $37,440.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Computer Networks, Dynamic Host Configuration Protocol, Distributed File Systems, Domain Name System (DNS), HP Thin Clients, Issue Tracking Systems, Microsoft Office, Windows Servers, Network Configuration and Change Management, Network Administration, Software Engineering, TCP/IP, Wide Area Networks, Performance Monitor, Communication Devices
- **Published:** August 30, 2026
- **Apply:** https://www.careerjet.com/jobad/us7c069cf3274db0f3a2a80af48db8218d

## About the Role

Provide excellent customer service to end-users, must be very well organized and able to work independently and with others in a team environment to resolve issues in an effective and timely manner.
Experience in workstation support, network set up, performance monitoring, and system maintenance is preferred. Limited experience is accepted, but IT Certifications are strongly encouraged. Starting pay is $17.00 per hour.

## Description

* Ensure continual network stability, security and reliability by maintaining the local and wide area network hardware, software, and telecommunications equipment.
 * Respond to and resolve end user requests for assistance concerning their phone systems, desktop problems, thin client support, printer's and access to the network, and the operation of various software applications.
 * Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves and general network administration duties.
 * Perform optimization of personal computer operating system; apply OS patches, troubleshoot communication devices including diagnosing problems and providing resolutions.
 * Serve as the first contact with customers who need technical assistance via the phone or helpdesk ticket system.
 * Perform troubleshooting using different diagnostic techniques
 * Troubleshoot, diagnose, and resolve technical hardware and/or software issues
 * Hands on experience with diagnosing and resolving basic technical issues
 * Provide feedback on processes and make recommendations on areas to improve
 * Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

What You'll Need:

 * In depth knowledge/set up of Windows 11, Microsoft Office 365
 * In depth knowledge of Windows Server
 * Understanding of Active Directory concepts and services (DNS, printing, DCHP, DFS, and GPO)
 * Familiar with troubleshooting DNS, WINS, DCHP, and TCP/IP, Mid-Atlantic Finance conducts pre-employment background and prior employment verification once an offer of employment is extended.


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