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# Business Intelligence Manager

- **Company:** Amazon.com, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $74,200.0 - $129,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Infrastructure, Operational Data Store, Software Requirements Analysis, SQL Databases
- **Published:** August 31, 2026
- **Apply:** https://dejobs.org/x/x/E8E3F0DF4D98495FA94F3ED7ACA08397/job/

## About the Role

* 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
 * 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
 * Bachelor's degree in Food Science or related field
 * Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels
 * Bachelor's degree or equivalent
 * Experience handling confidential information
 * Experience interacting with local food safety regulators, * 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
 * Professional auditing qualification, or similar risk or compliance credentials
 * Experience with SQL and Excel

## Description

As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights, and dashboards. You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX). You will also be responsible for CT's financial operations, including operational expenses, workforce management, and regular financial reviews.

You can work in San Francisco, CA; Los Angeles, CA; Irvine, CA; New York, NY; or Seattle, WA ,

You Will

 * Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX.
 * Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers.
 * Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations.
 * Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure.
 * Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders.


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