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# Desktop Technician

- **Company:** US Tech Solutions, Inc.
- **Location:** Phoenix, AZ, United States
- **Salary:** $41,600.0 - $43,680.0
- **Contract:** Temporary to permanent
- **Skills:** Comptia Cloud+, Microsoft Windows, Active Directory, VoIP, Cisco Systems VPN Client, CompTIA Network+, Issue Tracking Systems, Citrix Systems, Connectivity Problems, Comptia Server+, Comptia Mobility+, Information Technology, Laptops, Servicenow
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ada4966c2ae93691

## About the Role

* 1+ year hardware support experience **
 * 1+ year in person, customer facing IT support **
 * Strong troubleshooting and communication skills

Desired Experience/Skills:

 * Manage incoming requests through ticketing system among team
 * Experience using ServiceNow to manage assigned tickets

Preferred Certifications:

 * CompTIA ITF+
 * CompTIA A+
 * CompTIA Network+
 * CompTIA Server+
 * CompTIA Cloud+
 * CompTIA Mobility+

Education:

 * Associate's Degree in IT or relevant field

## Description

The Field Service Technician - IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams., * Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment

 * Troubleshoot and resolve hardware, software, and network connectivity issues
 * Perform Active Directory administration tasks
 * Support Windows 11 and Microsoft 365 environments
 * Provide limited support for corporate mobile devices
 * Troubleshoot Cisco VPN and Citrix issues
 * Provide remote support using tools such as LogMeIn
 * Perform device imaging and deployment (USB/PXE)
 * Maintain asset inventory and documentation
 * Support printer and IP telephony systems
 * Coordinate hardware ordering and deployment
 * Manage and update tickets in ServiceNow
 * Assist with IT projects and Smart Hands support


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