> Markdown version of [/jobs/ext/2563698-systems-analyst](https://www.wearedevelopers.com/jobs/ext/2563698-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Analyst - **Company:** Guild Mortgage Company LLC - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $57,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Word, Microsoft Excel, Agile Methodology, Asana, JIRA, Cloud Computing, Human-Computer Interaction, Microsoft Office, Scrum Methodology, Systems Development Life Cycle, Proprietary Software, Software Requirements Analysis, Enterprise Software Applications, Bug Reporting, Adobe Workfront, Wikis - **Published:** August 7, 2026 - **Apply:** https://recruiting.ultipro.com/gui1001/JobBoard/634382fd-6424-ec1b-8e37-2aa4ce4c10de/OpportunityDetail?opportunityId=95825817-2e6c-435b-a158-2459bd6d8950 ## About the Role * Associate's degree directly related to the position or equivalent, preferred in computer, business or related field. * Minimum one year experience in Agile/scrum and SDLC awareness. * Knowledge of system requirement documentation, software testing procedures, user scenarios, and bug reporting/validation. * Good understanding of Agile and SDLC methodologies and software packages related to project tracking and management (JIRA, Workfront, ClickUp), preferred. * Experience with usability and/or training on human computer interactions and workflow best practices, preferred. * Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques. * Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams. * Basic knowledge of mortgage industry. * Familiarity with software testing and bug reporting. * Strong desire to learn systems and processes. * Excellent verbal and written communication skills required. * Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. * Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required. * Commitment to company values. * Customer Service - Proactive attention to each person. * Integrity - Do and say what's right. * Respect - Treat others with dignity. * Collaboration - Listen and work together. * Learning - Seek knowledge and strive for improvement. * Excellence - Deliver the unexpected. ## Description The Systems Analyst plays an important role in the organization by supporting the Retail Operations/Sales Division. This role is responsible, under close supervision, for providing basic system support, user administration, and assisting with configuration of Production Operations/Retail Sales systems, including Loan Origination Software and vendor applications., * Assist with configuration settings for workflow and reporting on Loan Origination Systems and Sales systems. * Respond to Operations/Sales Escalations desk tickets ensuring proper SLAs on ticket resolution and escalate as needed. * Test reported defects and provide feedback to senior analysts to ensure accurate representation for defect documentation and resolution. * Troubleshoot basic user interface issues. * Support communication of system outages and bugs. * Assist in developing training materials. * Perform quality control checks on operational details. * Collect user suggestions and relay validated Escalate all suggestions to senior analysts. * Participate in user acceptance testing, and Post-Production Validation as needed. * Support process improvements using Automation and Lean concepts. * Perform other duties, as assigned., Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances. Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards. Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect. Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications. Requirements * Work is primarily sedentary; mobility in an office setting. * Frequent use of computer keyboard and mouse. * Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. * Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. * Office environment - moderate noise, no substantial exposure to adverse environmental conditions. * Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. * This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. * Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner. * Work is primarily performed during the business week, Monday - Friday. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Living Documentation That Can't Die](https://www.wearedevelopers.com/videos/2025-living-documentation-that-can-t-die) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [SMART Test Automation - the experience of legacy transformation](https://www.wearedevelopers.com/videos/100215-smart-test-automation-the-experience-of-legacy-transformation) - [The Impact of AI on Game Development and the Industry](https://www.wearedevelopers.com/videos/100297-the-impact-of-ai-on-game-development-and-the-industry) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)