> Markdown version of [/jobs/ext/2563731-desktop-administrator-l1](https://www.wearedevelopers.com/jobs/ext/2563731-desktop-administrator-l1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DESKTOP ADMINISTRATOR L1 - **Company:** Wipro Limited - **Location:** Atlanta, GA, United States - **Salary:** $25,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, BASIC (Programming Language), Business Software, Collaborative Software, Desktop Computing, Virtual Private Networks (VPN), Knowledge Management, Peripherals, Laptops, Servicenow, Unified Endpoint Management - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=95307fa8fc1e7194 ## About the Role 1. Hands-on experience providing walk-in Tech Bar support for desktops, laptops, peripherals, accessories, and standard applications. 2. Strong customer communication skills with the ability to explain technical issues clearly and professionally to end users. 3. Good troubleshooting and problem-solving skills with the ability to work well with diverse users, teams, and resolver groups. 4. Experience supporting Windows 11, Microsoft 365, Teams, VPN, printers, mobile devices, and basic Mac OS issues. 5. Knowledge of incidents, service request, and knowledge management processes using ServiceNow or similar ticketing tools. 6. Ability to prioritize walk-in requests, manage queue volume, follow defined processes, and meet SLA expectations. 7. Ability to lift at least 50 lbs. and handle device movement, setup, and Tech Bar stock support. Client Environment : Windows 11, Microsoft 365, Teams, ServiceNow, Dell laptops/desktops, printers, mobile devices, basic Mac OS support Mandatory Skills: Desktop Support . ## Description 1. Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required. 2. Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications. 3. Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement. 4. Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration as per customer standards. 5. Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements. 6. Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination. 7. Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence. 8. Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed. 9. 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