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# L2 NOC Analyst

- **Company:** Insight Global
- **Location:** Midlothian, TX, United States
- **Experience:** Expert
- **Salary:** $79,040.0
- **Contract:** Temporary contract
- **Skills:** Data Centers, Knowledge Management
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=236a01f7506c2bb3

## About the Role

* 3-5+ years in NOC operations, data center operations, telecom/circuit operations, infrastructure operations,
 * facilities command center, or comparable technical operations role.
 * Demonstrated incident triage, escalation management, shift handoff, and ticket quality experience.
 * Working knowledge of power/cooling/facilities monitoring concepts and/or circuit/carrier escalation workflows.
 * Ability to operate under pressure while maintaining clear communication, ownership discipline, and
 * documentation quality.
 * Comfort mentoring junior analysts and identifying process or knowledge gaps.
 * ITIL Foundation or practical ITIL -aligned incident/problem/knowledge management experience preferred, * Ability to work nights, weekends, holidays, and rotating shifts.
 * ITIL Foundation or practical ITIL -aligned incident/problem/knowledge management experience preferred
 * 3-5+ years in NOC operations, data center operations, telecom/circuit operations, infrastructure operations, facilities command center, or comparable technical operations role.
 * Demonstrated incident triage, escalation management, shift handoff, and ticket quality experience.
 * Working knowledge of power/cooling/facilities monitoring concepts and/or circuit/carrier escalation workflows.

## Description

The L2 Senior NOC Analyst provides higher -judgment triage, validates ambiguous or high -severity alerts, supports L1 analysts, coordinates escalations across site/vendor and internal tracks, reviews ticket quality, assists with runbook maturity, and helps identify recurring issues and alert - quality improvement opportunities., * Handle escalated alerts from L1 analysts, especially ambiguous power, thermal, circuit, vendor, or site -criticality

 * events.
 * Apply severity and escalation logic to determine whether a site/vendor track, internal track, or dual -track
 * response is required.
 * Coach L1 analysts on runbook use, ticket documentation, stakeholder communication, and handoff quality.
 * Review ticket quality for completeness, chronology, impact clarity, owner identification, and next -step
 * documentation.
 * Coordinate with DCOPs/facilities, telecom/network, landlords, colocation providers, smart hands, carriers, utilities, and incident managers as required by the escalation matrix.
 * Assist Shift Lead with watchlist management, aging escalations, recurring incident analysis, alert tuning
 * backlog, and operational reporting inputs.
 * Contribute to runbook updates, site profile corrections, knowledge -base improvements, and launch/hypercare lessons learned.
 * Support bridge initiation and stabilization tracking for higher severity events


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