> Markdown version of [/jobs/ext/2563829-senior-technical-specialist](https://www.wearedevelopers.com/jobs/ext/2563829-senior-technical-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technical Specialist

- **Company:** HCL America Inc.
- **Location:** Jersey City, NJ, United States
- **Experience:** Expert
- **Salary:** $198,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Confluence, JIRA, Microsoft Azure, Document Management Systems, File Transfer, Monitoring of Systems, Information Technology Operations, Shell Script, File Transfer Protocol (FTP), System Availability, Information Technology, OpenText, Dynatrace, Servicenow
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd16ebb6b8e43839

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field.
 * 2+ years of experience in file transfer support or IT operations.
 * Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
 * Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
 * Experience with JIRA for ticket management and Confluence for documentation.
 * Basic shell scripting skills for automation.
 * Foundational knowledge of AWS and Azure cloud platforms.
 * Basic understanding of OpenText, SFTP, and secure file transfer concepts is a plus.
 * Excellent problem-solving, analytical, and communication skills.
 * Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus."

## Description

As an OpenText & SFTP Support Specialist, you will ensure the operational stability of OpenText and secure file transfer solutions for pharmaceutical clients. Your focus will be on incident management, file transfer troubleshooting, and maintaining high availability., * Provide support for OpenText and SFTP solutions, ensuring high availability and security.

 * Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
 * Monitor file transfer health using Dynatrace and BigPanda, identifying failures and issues.
 * Troubleshoot file transfer failures, connectivity issues, and document management problems.
 * Collaborate with integration teams to escalate complex issues and coordinate fixes.
 * Document known issues, troubleshooting procedures, and user guides in Confluence.
 * Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
 * Perform routine maintenance and basic automation using shell scripts.
 * Coordinate with infrastructure teams for AWS/Azure-related issues.
 * Ensure compliance with security and regulatory requirements for file transfers.


## Related Videos

- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops)
- [It's Not Vibe Coding If You Know What You're Doing](https://www.wearedevelopers.com/videos/100119-it-s-not-vibe-coding-if-you-know-what-you-re-doing)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)