> Markdown version of [/jobs/ext/2563877-tier-2-help-desk-analyst-msp-onsite-nj-and-ny](https://www.wearedevelopers.com/jobs/ext/2563877-tier-2-help-desk-analyst-msp-onsite-nj-and-ny). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Help Desk Analyst (MSP Onsite NJ and NY) - **Company:** F8 Consulting, LLC - **Location:** New York, NY, United States - **Salary:** $70,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Microsoft Azure, Microsoft Online Services, Complex Networks, Linux, RAID, Cryptographic Protocols, Firmware, Issue Tracking Systems, IT Management, Networking Hardware, Intrusion Detection Systems, Virtual Private Networks (VPN), Network Security, Microsoft Office, Network Planning and Design, Performance Tuning, Microsoft SharePoint, Systems Integration, TCP/IP, Google Cloud, Wireless Application Protocol (WAP), Firewalls (Computer Science), Data Center Networking - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=af08147b2b06b95d ## About the Role Strong engineer excited by the opportunity to be pivotal in ensuring robust and secure network operations. They will be comfortable working on multiple priorities and complexities ensuring scalability and resilience in clients' networks., * Strong knowledge of Microsoft cloud-based solutions (e.g. Office 365, Azure (Entra), SharePoint), Google Cloud, and hybrid systems. * Strong knowledge of network hardware (Switches, Firewalls, WAP's, RAID, etc..) and protocols (TCP/IP). * Strong knowledge of operating systems, Windows 11, MAC OS, Server 2012/2016/2019/, and some Linux variants (optional). * Able to work calmly under pressure. * Communicates well both verbally and in writing. * Experienced with CRM Ticketing System (e.g. Kaseya, ConnectWise, ITGlue, etc.). * RMM experience is required (Datto, N-Able, ConnectWise, NinjaOne, Jira, etc.) * Preferred: MSP Experience Soft Skills: * Strong communication skills to interact with stakeholders at all levels. * Leadership abilities to guide teams and contribute to organizational goals. Analytical Skills: * Advanced problem-solving for diagnosing systemic issues and developing innovative solutions., * Are you able to reliably commute into NYC 4-5 days per week? * How many years of MSP experience do you have? * Have you setup and configured physical servers? If so, how many have you setup in the past two years. * Have you setup new SharePoint or Microsoft 365 environments? If so, tell us about your experience with migrations, permissions, integrations, etc. ## Description * Advanced Troubleshooting and Resolution: Diagnose and resolve high-level, critical network issues that involve in-depth technical expertise. Collaborate with vendors and manufacturers for escalated issues related to hardware, software, or firmware bugs. Available for on-call rotations to handle emergencies or critical system outages. * Network Design and Implementation: Assist in planning, designing, and implementing advanced network solutions. Configure complex systems such as multi-site VPNs, data center networks, and cloud connectivity. * Performance Optimization: Analyze network performance metrics and implement solutions to enhance speed, reliability, and scalability. Conduct root cause analysis (RCA) for recurring or major network incidents. * Security and Compliance: Work on the implementation and troubleshooting of security measures like firewalls, IDS/IPS, and encryption protocols. Ensure that networks comply with industry standards and organizational policies. * Documentation and Knowledge Sharing: Develop detailed documentation for complex network configurations and solutions. Collaborate with support teams. * Project Collaboration: Partner with network architects, engineers, and clients' IT leadership to design and execute large-scale projects. Test and deploy updates to network systems, ensuring minimal downtime. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)