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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** Lightwave Dental - **Location:** Woodbridge, VA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Microsoft Office, Network Connections, Computer Networking Systems, Backend, Computer Equipment, Information Technology, Network Server - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bcdba7cf229f68bb ## About the Role * 1-2 years professional experience as an IT Field Technician or similar role * Experience working with Active Directory, Azure and Office 365 preferred * Experience troubleshooting layer 1-3 issues preferred * Strong knowledge of computer hardware, software, and networking systems * Hands-on experience with troubleshooting and resolving tier 1 & 2 technical issues * Excellent communication and interpersonal skills * Ability to work independently and prioritize tasks effectively * Willingness to travel to multiple locations as required * Valid driver's license and reliable transportation * Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience preferred Physical Requirements * Ability to lift and move equipment weighing up to 40 lbs * Comfortable working in various environments, including office settings and remote locations ## Description The IT Field Technician is directly responsible for providing onsite technical support and implementing technology solutions to 12 dental practices with a focus on enhancing the efficiency of our end-users and productivity of our dental offices. The ideal IT Field Technician is a proactive team-player who will be able to communicate effectively with end-users, Practice Managers, Doctors and their IT team while being reliably independent in the field. The IT Field Technician reports to the IT Manager. Objectives * Ensure technology systems are connected, operational, and well-maintained for all offices in designated region while limiting downtime * Provide onsite support for all offices in designated region * Provide quick and effective support for tier 1 & 2 issues and requests for hardware and designated applications * Listen attentively to end-user questions and concerns and offer optimal solutions or escalate feedback to IT Manager * Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support Responsibilities * Direct responsibility over 12 office locations to provide on-site technical support and maintenance, requiring frequent travel * Design, install, and maintain on-premise office networks, end-user workstation setups and backend on-premise IT hardware such as servers * Monitor on-premise network connectivity using provided IT tools and respond quickly to downtime * Coordinate with offices to track and maintain hardware assets * Diagnose and resolve technical issues in a timely manner, escalating complex problems as needed * Coordinate with remote support teams and vendors to address technical issues and implement solutions * Document all support activities, including resolutions and recommendations, in a detailed and accurate manner within the IT knowledgebase system * Participate in a rotating on-call schedule every 6-7 weeks to promptly address and resolve urgent after-hours technical issues, ensuring continuous operational support. * Respond to and resolve support issues and requests within established service level agreement (SLA) windows * Stay updated on emerging technologies and industry best practices to continuously improve technical skills and knowledge * Develop and maintain a positive relationship with office staff including management, Dentists, and Regional Directors ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Meet Your New BFF: Backend to Frontend without the Duct Tape](https://www.wearedevelopers.com/videos/682-meet-your-new-bff-backend-to-frontend-without-the-duct-tape) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)