> Markdown version of [/jobs/ext/2564107-it-supervisor](https://www.wearedevelopers.com/jobs/ext/2564107-it-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Supervisor - **Company:** Threshold Enterprises - **Location:** Scotts Valley, CA, United States - **Experience:** Expert - **Salary:** $71,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Information Technology, Multiplatform, Cisco - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=024bb75a42caa755 ## About the Role * Proactive leader who follows through to completion of assigned tasks * Strong work ethic with a high level of initiative and ability to work well independently and on a team. * Detail oriented with excellent organizational and analytical skills * Excellent problem solving and decision-making abilities * Excellent written and oral communication skills, including excellent interpersonal skills * Experience in implementing effective and innovative technology solutions and methodologies. * Ability to effectively present technical information and concepts to technical and non-technical audiences * Expertise in network and database administration desired * Hands-on IT Project Management experience * Staff supervisory experience * Strong technical background and exposure to multi-platform environments * Capable of maintaining strict confidentiality given will have access to all company information., * BS degree in Business Administration, Computer Science or a closely related field preferred. * Minimum of five (3) years' experience in management of complex projects and implementation of systems required. * Minimum of five (3) years managing projects and applications required. * Minimum of one (1) year as supervisor / group leader. ## Description * Provide day to day supervision of the Helpdesk Team, guidance, and task prioritization. * Manage ticket queues, monitor SLAs and serve as the main escalation point for complex technical issues. * Assist in reviewing IT purchases, installation, and maintenance of IT related solutions. * Provide expertise and support during systems upgrades, installations, conversions, and file maintenance. * Help develop and manage IT budget with support of others. * Assist with outside vendors in the generation of RFP's, bids, contracts, agreements and other major vendor interactions regarding IT-related products and services with support of others as needed. * Communicate regularly with the IT Director. * Develop, maintain, and enforce written Standard Operating Procedures (SOPs) and IT best practice policies. * Performs all subordinate performance appraisals and seeks to continually improve team performance. * Interface for MSP, Archer Point, DataVail and others who support the Threshold IT business needs. * Provide management and direction to the application team and contractors supporting applications in the Director absence. * Perform all other tasks as assigned by Threshold management., * Maintain a current understanding of technology trends, evaluates options against business requirements and develops technology roadmap that aligns with expected business outcomes. * Researches and integrates emerging technologies, processes, and best practices. Management of Infrastructure and Operations program. * Setup of environment that encourages innovation and new processes. Oversees development of innovative initiatives. Manages, measures, and improves via clear metrics and objectives. * Interface with all external vendors such as BCS, Archer Point, DataVail, Cisco, Barracuda, Microsoft * Team player who recognizes importance of strong collaboration with all internal and external stake holders. * Provide standards for IT Documentation and oversee the creation of documentation for IT process. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [The Dark Corners of Kotlin Multiplatform](https://www.wearedevelopers.com/videos/100143-the-dark-corners-of-kotlin-multiplatform) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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