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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Technology Specialist - **Company:** Sprinter Health - **Location:** Atlanta, GA, United States - **Experience:** Starter - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Bluetooth, Catalyst (Software), Networking Basics, Remote Service Software, TeamViewer, EndPointSecurity, Diagnostic Tools, Tablet Computers, Casper Suite, Zendesk - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e75985327be43318 ## About the Role * Experience: 1-2 years of experience providing IT or field technical support, ideally in healthcare, field service, or mobile operations. * Technical foundation: Familiarity with mobile device management (MDM) systems, remote support tools, and iOS/iPadOS environments. * Troubleshooting skills: Working knowledge of connectivity, basic networking issues, and device setup for mobile teams. * Security-aware: Understanding of data privacy and security best practices; HIPAA familiarity preferred. * Customer-focused: Strong problem-solving and customer service skills, with the ability to communicate clearly with non-technical users. * Organized: Detail-oriented and able to manage multiple tasks, tickets, and inventory updates efficiently. * Flexible: Willingness to travel occasionally to support clinician onboarding or equipment setup. Bonus points if you have: * Startup experience in health tech or patient support operations * Experience supporting distributed or field-based clinical teams * Familiarity with tools such as Jamf Pro, Zendesk, or TeamViewer * Knowledge of clinical or diagnostic devices, Bluetooth pairing, and wireless troubleshooting * CompTIA, Mobility+, or other relevant IT certifications ## Description We're looking for a Field Technology Specialist who is passionate about supporting reliable, secure technology for in-home healthcare delivery. This role is central to how field clinicians stay equipped and operational at Sprinter - supporting device setup, deployment, day-to-day troubleshooting, and equipment maintenance so care teams can focus on patients, not technology. On-Site role working from our Atlanta Distribution Center. About Sprinter Health Sprinter Health is rebuilding healthcare delivery from the ground up. Our mission is to bring high-quality, preventive care directly into the homes of people who are falling through the cracks of the system. Since 2021, we've: Served over 100,000 patients Grown 6x in 2024 alone Reached 60%+ coverage of the U.S. population Partnered with 6 of the 10 largest health plans Raised $125M from top-tier investors like a16z, General Catalyst, GV, and Accel We're building the operating system for in-home care-powered by data, logistics, and scalable systems. Your mission, if you choose to accept: As a Field Technology Specialist, your mission is to support the setup, deployment, and day-to-day maintenance of clinical technology used in our in-home healthcare services. Working under the guidance of the IT Manager, you'll help ensure field clinicians have reliable, secure, and fully functional devices so they can deliver high-quality care in patients' homes. From day one, you'll contribute to clinician readiness, device uptime, and smooth field operations by keeping technology running and issues resolved quickly. Role Responsbilities * Prepare, configure, and ship field technology kits (mobile diagnostic tools, tablets, mobile phones, vitals devices, etc.) to clinical staff * Support onboarding and offboarding of field technology users, ensuring systems, devices, and accounts are correctly configured * Perform Tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed * Monitor device status, inventory, and service requests to maintain high equipment uptime * Assist in maintaining device management systems (e.g., Jamf Pro or similar) and connectivity to core applications * Follow established protocols for device security, data protection, and HIPAA compliance * Coordinate equipment repairs, replacements, and returns with vendors and service partners * Provide basic training and user guidance to field clinicians on device operation and troubleshooting * Document support processes, incidents, and asset tracking updates Outcomes + metrics you will directly influence: * Provider readiness and productivity * Field technology uptime and availability * Speed and effectiveness of issue resolution for field devices * Accuracy and completeness of device inventory and lifecycle tracking * Security, privacy, and HIPAA compliance across field technology ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)