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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Contract Support Engineer 2 - Automation... - **Company:** TEKSYSTEMS INC. - **Location:** Reading, PA, United States - **Experience:** Experienced - **Salary:** $62,400.0 - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Computer Vision, Automation of Tests, Operational Data Store, Software Engineering, Mobile Robots, Break Fix - **Published:** August 5, 2026 - **Apply:** https://www.juju.com/job/00000000glt6b1 ## About the Role Ideal candidates bring a mix of technical curiosity, hands-on troubleshooting ability, and strong communication skills. + Bachelor's degree in engineering, robotics, mechatronics, industrial engineering, operations management, IT, or a related technical field. + 2 to 3 years of hands-on experience in engineering, robotics, automation, manufacturing, fulfillment, logistics, or a related technical support environment. + Experience supporting automated equipment, robotics, material handling systems, or production technology. + Ability to troubleshoot hardware failures, software/tool issues, and automated equipment behavior. + Experience following test plans, documenting results, and identifying trends during testing. + Comfort tracking and reporting operational metrics using dashboards, testing tools, or structured reporting formats. + Experience documenting technical issues through ticketing, incident management, or issue-tracking systems. + Strong mechanical aptitude and interest in how equipment behavior impacts production workflows. + Strong written and verbal communication skills, including the ability to explain technical topics to both onsite and remote teams. + Ability to collaborate across operations, maintenance, hardware, software, and project teams. + Comfort working in an active production environment with changing priorities. + Ability to stand for part of the shift, walk throughout a fulfillment center environment, lift up to 50 pounds, and wear required PPE such as composite-toe boots. Preferred Experience + Autonomous mobile robots, robotic arms, sensors, computer vision-enabled systems, or AI-enabled automation. + Aerospace, automotive, fulfillment, logistics, or highly automated manufacturing environments. + New product introductions, field testing, pilot launches, or production technology deployments. + Working with remote engineering teams to triage and escalate hardware or software issues. + Familiarity with fulfillment center operations or robotics environments. ## Description + Serve as an onsite technical point of contact for automation and robotics testing activities. + Support field testing of robotics and automation systems in a live fulfillment center environment. + Execute daily and per-shift test plans using defined procedures and project expectations. + Track, calculate, and report real-time metrics related to testing activity and system performance. + Troubleshoot hardware issues, software/tool concerns, and equipment performance challenges. + Investigate successes and failures across testing processes, tools, dashboards, and workflows. + Answer technical questions from onsite teams and remote stakeholders. + Coordinate testing efforts with operations, maintenance, hardware, software, and project teams. + Document technical issues in structured formats and escalate recurring problems to the appropriate teams. + Learn and work within proprietary tools used to support robotics and automation testing. + Analyze operational data to identify trends, patterns, and improvement opportunities. + Participate in team meetings and clearly communicate testing updates, needs, risks, and results. + Contribute to weekly reports and project communications., You'll gain practical experience supporting robotics and automation testing in a real-world production environment. This role is a strong opportunity to build technical depth across troubleshooting, data reporting, field testing, equipment behavior, and cross-functional launch support., If you enjoy solving technical problems, working hands-on with automation technology, and partnering with teams to improve how systems perform in the field, this could be a great next step. Apply today to bring your robotics, automation, and technical support experience to a high-impact launch environment. ## Related Videos - [Robots are coming into the wild! 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