> Markdown version of [/jobs/ext/2564177-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2564177-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** California Miramar University, Inc. - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Salary:** $54,080.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Basic Access Authentication, Microsoft Outlook, CompTIA Network+, Computer Networks, Learning Management Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Moodle, Networking Basics, Cisco Nexus Switches, Student Information Systems, Software Engineering, Virtual Local Area Networks, Wi-Fi Technology, Peripherals, Blackboard, Patch Management, Servicenow - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5f50fd904eb7bf69 ## About the Role * 2+ years of experience in IT support, help desk, or desktop support * Strong Windows 10/11 support experience * Hands-on Microsoft 365 troubleshooting (Outlook, Teams, licensing basics) * Basic networking knowledge (DHCP, DNS, VLAN concepts, cabling, speed tests) * Experience with ticketing systems such as Freshservice, ServiceNow, or Jira * Clear written communication and disciplined documentation habits * Ability and willingness to work fully on-site in San Diego Education * Associate's or Bachelor's degree in IT, CIS, or a related field preferred * Equivalent combination of education and experience accepted Preferred Experience * Education environment support (higher education) * Familiarity with higher education Student Information Systems (SIS) and Learning Management Systems (LMS) - for example Anthology/Campus Nexus, Canvas, Blackboard, or Moodle. This is a plus, not a requirement; we are glad to train the right candidate. * Classroom and AV technology support * Device refreshes or large-scale rollouts * Vendor coordination for network, ISP, or hardware issues Certifications (Preferred, Not Required) * CompTIA A+ (highly desirable) * CompTIA Network+ * Microsoft MS-900 or MD-102 Soft Skills and Work Style * Strong customer service mindset; calm and respectful under pressure * Organized, reliable, and accountable * Comfortable handling multiple requests and interruptions * Proactive problem-solver who follows a troubleshooting process * Professional discretion when handling accounts, access, and data ## Description End-User Support (Tier 1-2) * Troubleshoot hardware and software issues for staff and faculty * Resolve Microsoft Outlook, Teams, login, and connectivity issues * Perform MFA resets and basic access troubleshooting Ticket Management (Freshservice) * Accurately document all work and communications * Prioritize and triage requests effectively * Provide clear updates and realistic timelines * Escalate issues with complete troubleshooting notes Device Setup and Deployment * New user onboarding, device imaging, and configuration * Patch management basics and peripheral setup * Manage loaner devices and hardware replacements Printers and Peripherals * Install and troubleshoot local and network printers * Resolve driver and connectivity issues * Coordinate vendor escalation when required Classroom and AV Support * Troubleshoot projectors, displays, audio systems, and classroom technology * Assist with Zoom and Teams room setups * Provide rapid-response support during live classroom sessions Basic Network Troubleshooting * Verify cabling and test switch ports * Confirm Wi-Fi connectivity and conduct speed tests * Collect logs and diagnostic details for escalation Inventory and Asset Management * Maintain asset inventory for laptops and accessories * Track repairs, replacements, and RMAs Documentation * Create and update internal runbooks and how-to guides * Contribute to knowledge base articles to reduce repeat issues, * How many years of hands-on IT support experience do you have (help desk, desktop support, IT support)? * Do you have experience supporting Windows 10/11 end users in a professional environment? * Do you have hands-on experience supporting Microsoft 365 (Outlook, Teams, login issues, MFA resets)? * What are your compensation expectations? * Have you supported higher education systems such as a Student Information System (SIS) or Learning Management System (LMS)? (Preferred, not required) * Do you have experience with a ticketing system such as Freshservice, ServiceNow, or Jira? * Are you comfortable working fully on-site in San Diego, Monday-Friday from 11:00 PM-7:30 PM? Ability to Commute: * San Diego, CA 92108 (Required) ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)