> Markdown version of [/jobs/ext/2564392-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2564392-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** CSX - **Location:** Celebration, FL, United States - **Experience:** Starter - **Salary:** $31,200.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Testing (Software), Microsoft Windows, Software Applications, Desktop Computing, Web Browsers, Issue Tracking Systems, Microsoft Office, Network Functions Virtualization, Microsoft SharePoint, Internet Protocol Telephony, Microsoft Onedrive, Os Ticket, Information Technology, Windows Client - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ed546fe20892a3a9 ## About the Role MUST live close to Celebration Florida location. MUST have reliable transportation. MUST be able to pass initial drug screening and periodic screens., Minimum/Essential Qualifications: Ability to respond to customers' inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment. Preferred Skills: High School Graduate or AA in computer science or business administration or equivalent experience. 1-3 years of software technical support. 1-3 years Microsoft Windows 11, Web Browsers, Microsoft 365 including office, One drive, and Share point 1-3 years Network Functions and Configurations. 1-3 years VoIP phone systems, * High school or equivalent (Required) ## Description Primary contact for customers to provide technical support and services related to their desktop computer and cloud based phone. Provide technical Tier 2/3 support. Technical Lead and Local Expert. Lead Innovation for smart living., Responsible for the build and management of an Innovation lab and demo smart living showroom. * Provide excellent customer service, technical troubleshooting, and problem resolution. * Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in-person communication. * Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. * Open trouble tickets using the trouble ticking tool OS Ticket and our Managed service platform and document action steps and resolutions including follow-up. * Ensure issues are fully documented within the (trouble ticket tool) application that allows for seamless escalation to other personnel as required. * Use professional judgment to resolve a problem. * Escalate customer concerns as necessary to management, as required. * Serve as liaison between customers and other personnel. Communicate problems and trends to the team for internal resolution. * Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems. * Provide an assessment of existing systems and recommend improvement. * Develop technical solutions to be posted to both internal and external knowledge base. * Software testing of new and enhanced software applications. * Perform other duties as assigned ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)