> Markdown version of [/jobs/ext/2564512-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/2564512-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** Stark State College - **Location:** North Canton, OH, United States - **Salary:** $38,189.0 - $49,650.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Software Applications, Microsoft Outlook, Communication Softwares, Email Production, Web Browsers, Web Applications, Information Technology, Banner Advertisement, Gsuite - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a6d86dbdeb8fc7b8 ## About the Role If you thrive in a fast-paced technology environment, enjoy solving problems, and have a strong commitment to customer service, you'll fit right in. Strong troubleshooting skills, clear communication, and the ability to support students, faculty, and staff across a variety of systems will help you excel in this role., * Associate degree in Information Technology or a related field preferred. In lieu of an associate degree, a high school diploma or equivalent with a minimum of two years of IT-related experience will be considered. * Minimum of one year of professional experience supporting communication software, internet applications, web browsers, and email platforms such as Outlook Web Access or Gmail. * Experience providing technical support, troubleshooting user issues, and assisting with technology-related problems. ## Description Stark State College is seeking a motivated, technology-focused, and service-oriented Help Desk Services Specialist to provide Level I technical support and troubleshooting assistance to students, faculty, and staff. The successful candidate will serve as a key resource for resolving account, software, email, portal, and system-related issues while delivering exceptional customer service through in-person, phone, and online support. Through strong problem-solving skills and collaboration with IT teams, this individual will help ensure a reliable and supportive technology experience for the Stark State community. Typical Hours/Days of Work: This hourly position can be expected to work Monday through Thursday 9:30 AM to 6:45 PM and Saturday 8 AM to 1 PM., * Provide Level I technical support and troubleshooting assistance to students, faculty, and staff through in-person, phone, and online support channels. * Resolve account access issues, password resets, software application questions, email concerns, and portal-related technology issues. * Assist users with College systems including Banner, Self Service Banner, Outlook, Gmail, Reftab, and other administrative and academic technology platforms. * Evaluate, document, and escalate complex technical issues to appropriate IT teams for Level II support. * Create and maintain user support resources, including help guides, manuals, videos, and online troubleshooting materials. * Support the operation of the Help Desk ticketing system and assist with tracking, managing, and resolving service requests. * Provide guidance and support to Help Desk Student Assistants while promoting excellent customer service practices. ## Related Videos - [You’re a great coder? 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