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# IT Help Desk Technician

- **Company:** APARTA RENUEVE LLC
- **Location:** Rochester, NY, United States
- **Salary:** $2,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computer Networks, Issue Tracking Systems, Remote Desktop Services, Topdesk, Software Engineering, Peripherals, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=455d18591481861f

## About the Role

* Proven experience in a help desk or technical support role.
 * Strong understanding of computer systems, mobile devices, and other tech products.
 * Excellent problem-solving skills and the ability to work under pressure.
 * Effective communication skills, both verbal and written.
 * Ability to work independently and as part of a team., * Relevant certifications (e.g., CompTIA A+, ITIL).
 * Experience with remote desktop applications and help desk software.
 * Knowledge of networking concepts and protocols.

## Description

We are seeking a dedicated and knowledgeable individual to join our team in a crucial support capacity. In this position, you will be the first point of contact for IT-related issues, providing exceptional service to our users and ensuring that their technical needs are met in a timely manner., * Respond to IT support requests via phone, email, and in-person.

 * Troubleshoot hardware and software issues across a variety of platforms.
 * Install, configure, and maintain computer systems, printers, and other peripherals.
 * Document and track issues using our ticketing system to ensure efficient resolution and follow-up.
 * Provide training and support to users on various software applications and systems.
 * Assist in the setup of new workstations and equipment for employees.
 * Maintain an inventory of IT equipment and supplies.


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