> Markdown version of [/jobs/ext/2564639-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2564639-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** CROSS LINK CONSULTING, LLC - **Location:** North Augusta, SC, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Remote Backup Services, Business Software, Disaster Recovery, Practice Management Software, Azure Active Directory, Phishing, Microsoft SharePoint, VPN Clients, Windows Desktop, Software Troubleshooting, Cyber Threat Analysis, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9a9433d4d00f2a84 ## About the Role * A serving mindset for client and team interactions * Humility and a desire for the team to succeed * Passion and drive to work hard, take ownership, and seek additional responsibility * Good judgment and intuition with uncompromising integrity * 2+ years of IT support experience * Strong software troubleshooting and analytical problem solving skills * High aptitude and demonstrated ability to manage and troubleshoot: + Windows desktop and laptop environments (hardware and OS) + Microsoft 365 administration (user accounts, Exchange, Teams, SharePoint) + Entra ID / Azure AD (account management, conditional access, permissions) + Endpoint security and EDR platforms + Email security and phishing investigation + Printer and peripheral troubleshooting + VPN client configuration and connectivity troubleshooting + User onboarding and offboarding workflows, * Experience supporting clients in accounting, legal, or healthcare verticals * Experience troubleshooting line of business applications * Knowledge of cloud backup and disaster recovery solutions * Experience with email security platforms and alert review workflows * Experience mentoring or supporting less experienced technicians * Knowledge of cybersecurity best practices at the SMB level * Proficiency with remote monitoring and PSA/ticketing platforms * Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus but not required, Are you called to humbly serve others? Are you organized and reliable? Do you have excellent communication and customer service skills? Are you driven to protect others from cybersecurity threats and help your team shine? If so, you are made for such a place as this! ## Description As an IT Support Engineer at Cross Link, you will serve as one of our primary resources for incoming remote support requests. You will take ownership of issues from initial troubleshooting through resolution, escalation, or coordination with the appropriate vendor or team member. The client relationship built through each interaction is yours. That ownership is the core of what makes this role meaningful. A typical day runs wide: a printer down at one client site, a new employee to onboard and provision at another, and even a suspicious email forwarding rule flagged in Microsoft 365 that needs a judgment call before the end of the business day. You triage, prioritize, and execute because you know your craft. Alongside the reactive work, you carry a standing slate of scheduled responsibilities. Weekly software update cycles, monthly backup reviews, and recurring email security alert reviews are yours to own and keep consistent. Clients count on that consistency even when nothing feels urgent. A significant part of the client base operates in the accounting, legal, and public health verticals, which means the applications on their desktops are not always standard issue. Getting fluent in the professional tax, accounting, and practice management software these industries run on is part of becoming effective in this role. Security is woven into the day, not bolted on at the end. Reviewing endpoint protection alerts, investigating phishing reports, and responding to suspicious account activity in Microsoft 365 are regular touchpoints. Clients trust us to catch what they miss, and you'll play an important role in protecting them., The typical schedule for this position is Monday through Friday from 8 am to 5 pm. Extended work hours may be required during busy seasons. This is primarily an in office position, although occasional travel to client sites throughout the CSRA is required. Please note: Because we focus on mentoring and discipleship, this is NOT a remote or work-from-home position. Why Join Cross Link? * A culture where people matter more than machines * Flexible hours and independence * Healthcare benefits * Continuing education opportunities ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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