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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 3 IT Support Technician - **Company:** Bedrock Technology Inc - **Location:** Philadelphia, PA, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Bash Shell, VoIP, CompTIA Security+, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Python (Programming Language), Windows Servers, Networking Basics, Routing, Windows PowerShell, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Wide Area Networks, Scripting, Computer Network Operations, Cloud Platform System, Microsoft InTune, 3-tier Architectures, Firewall Services Module, Veeam, Network Server, Cisco, Vmware - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bc939700d33cfb05 ## About the Role * 5+ years of progressive IT support experience, with at least 2 years in a Tier 3 or senior systems role * Deep expertise in Windows Server (2016/2019/2022) administration and troubleshooting * Strong knowledge of Active Directory, Group Policy, DNS, and DHCP * Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, EntraID) * Proficiency in PowerShell scripting for automation and administration * Solid networking fundamentals - TCP/IP, VLANs, routing protocols, VPN technologies * Experience with VMware vSphere or Hyper-V virtualization * Ability to independently manage and prioritize a complex, varied workload * Hands-on experience with VoIP / UCaaS administration (RingCentral, Zoom, 8x8, Goto, Cisco, Mitel, etc.) Preferred: * Experience with Azure or other cloud platforms (AWS, GCP) * Familiarity with SIEM tools, endpoint security, and EDR platforms * Knowledge of ITIL frameworks and service management best practices * Experience with backup and disaster recovery solutions (Veeam, Datto, etc.) * Scripting beyond PowerShell - Python, Bash, or similar Certifications (any of the following are a plus): * Microsoft Certified: Azure Administrator (AZ-104) * CompTIA Security+ / Network+ * MCSA / MCSE * VMware VCP * ITIL Foundation Who You Are * A natural problem-solver who digs deep rather than settling for surface-level fixes * Calm under pressure - you've worked major incidents and know how to lead, not just react * A clear communicator who can translate complex technical issues for non-technical stakeholders * Someone who takes ownership seriously and sees an issue through to resolution * Collaborative and willing to share knowledge - you make the whole team better, * VoIP / RingCentral / Zoom / 8x8: 1 year (Preferred) ## Description Bedrock Technology is a fast-growing managed services provider and IT consultancy committed to excellence, professional growth, and delivering exceptional service to our clients. We're looking for a sharp, self-driven Tier 3 IT Support Technician to join our IT team. This is a senior-level hands-on role for someone who thrives on solving the problems no one else can crack - from complex infrastructure failures to deep-dive application troubleshooting. You'll be the last line of defense before issues escalate to vendors or developers, and a go-to resource for Tier 1 and Tier 2 colleagues. This is an on-site position located in the Scranton, PA area. The successful candidate must report to the office in person daily. What You'll Do * Own escalated incidents - Resolve complex technical issues escalated from Tier 1/2 that require deep system-level investigation and root cause analysis * Administer core infrastructure - Manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware/Hyper-V) * Support network operations - Troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing issues in coordination with the network team * Manage cloud environments - Administer and troubleshoot Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations * Lead incident response - Act as technical lead during major outages, coordinating resolution and communicating status to stakeholders * Develop documentation - Write and maintain runbooks, KB articles, and SOPs to improve team efficiency and reduce repeat escalations * Mentor junior staff - Provide guidance and training to Tier 1/2 technicians to help build team capability * Liaise with vendors - Manage escalations and coordinate with third-party vendors and software support teams * Drive continuous improvement - Identify recurring issues and work proactively to eliminate them through automation, process changes, or infrastructure improvements ## Related Videos - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)