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# Implementation Analyst

- **Company:** Assistrx, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $71,400.0 - $89,250.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Extract Transform Load (ETL), Data Mapping, Program Design Languages, Salesforce.Com, Data Streaming
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6f9824099df2031

## About the Role

* 2+ years of experience in a business analysis, client implementation, or technical documentation role
 * Ability to facilitate structured discovery sessions and produce clear, precise documentation from complex client conversations
 * Strong written communication skills - configuration specifications, workflow documentation, and edge case guides must be usable by technical teams without clarification
 * Working knowledge of Salesforce-based platforms and familiarity with hub service workflows
 * Understanding of data mapping, basic ETL concepts, and how data flows between client systems and AssistRx platforms is a plus
 * Specialty pharmacy, patient access, or hub services experience preferred
 * Comfort reviewing technical configurations and identifying discrepancies against documented requirements
 * Familiarity with Jira or equivalent tools for documenting and tracking requirements
 * Agile familiarity preferred - understanding of how product request intake works and when to escalate

## Description

The Implementation Analyst captures client context, constraints, and business goals, translating them into structured, actionable inputs for product teams. This role requires a clear understanding of platform capabilities, configuration boundaries, and technical complexity, and works in close partnership with Implementation Consultants and delivery teams, supporting - but not replacing - Product Owners. Implementation Analysts work from templates owned and maintained by Product, cloning and populating them to capture client-specific context, configuration needs, and program details. They do not author new feature specifications or create requirements outside of existing templates. When a client need falls outside available templates, the Implementation Analyst escalates to Product rather than attempting to document it independently., * Document structured client discovery sessions - capture patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases

 * Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides
 * Partner with the Implementation Consultant to validate that the program design accurately reflects client intent before delivery begins
 * Review configuration and builds during development to confirm alignment with documented client requirements - flag discrepancies before they reach QAIdentify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Consultant for formal escalation to Product
 * Maintain current documentation throughout the engagement - requirements, decisions, change log, and open questions
 * Participate in UAT for the programs they support, where appropriate, coordinating with the Implementation Manager on participant logistics
 * Support the development of training and change management materials by providing accurate documentation of configured workflows and edge case handling
 * Contribute to template and knowledge base maintenance - document reusable patterns and client context insights that can improve future implementations
 * Support the hypercare period post-launch by monitoring issues and helping triage whether they represent configuration errors, training gaps, or platform defects requiring escalation


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